Cloud Platform Specialist – Architect

The United Nations Development Programme is the global development network of the United Nations system that is on the ground in 177 countries, with its Headquarters in New York, USA. The Bureau for Management Services (BMS) is a central Bureau tasked with the development of corporate strategies, policies, tools and systems in key cross-cutting management areas. Drawing on sound analytics and a risk-management approach, BMS supports the achievement of development results through management advice, innovative business solutions, and other corporate services in line with international best practices and evolving needs and expectations of development partners. BMS also ensures policy adherence in operations management within UN Rules & Regulations, safeguarding UNDP’s accountability vis-à-vis Member States and other stakeholders.

UNDP is an operational backbone to the UN system: providing payroll, financial transactions, common premises, treasury investment, procurement, legal services to UN agencies. UNDP provides IT support for 13 UN entities with 40,000 United Nations and external users of the UNDP’s ERP system, as well as information and communication technology (ICT) and application solutions for the United Nations field presence. To support the UNDP Digital Strategy and enable the digital transformation of the organization, the Office of Information & Technology Management (ITM) is tasked with developing and operating the enabling corporate technology platforms and providing related services that power the digital transformation including: (1) advice, administration and acceleration services to promote delivery of maximum business value of each platform; (2) a global service desk operation; (3) and outreach services to promote knowledge sharing and effective, agile planning and governance of technology development and utilization.
 

As Cloud Platform Specialist – Architect, you will be responsible for ongoing management and maintenance of the Oracle Cloud ERP platform with specific focus on functional and technical architecture across the entire cloud footprint including, Finance, Supply Chain (procurement), Human Resources, Project and Portfolio Management and Other corporate platforms.  This will include leading and performing Tier 3 support activities as well as natural platform evolution activities.   The evolution of the platform will involve system requirements analysis, functional system design, integrated testing, and solutions maintenance of the Oracle Cloud SaaS for UNDP or another UN agency as part of the Partner agencies that leverage the UNDP Cloud applications. 

This position will be reporting into the Chief, Digital Corporate Platforms and work in closely with the corporate applications team.

1)   Lead support and management across the functional and technical architecture for the Oracle Cloud ERP Quantum platform including ancillary systems and integrations.

• Effectively guide cross-functional teams comprised of internal technical module leads and business analysts as well as system integrator staff in triage of issues, and development of evolving and new functionality within the integrated systems solutions and service delivery
• Engage, collaborate and provide architectural input across the cloud application support team working with other area leads
• Engage and collaborate with globally distributed teams and provide hands-on leadership to drive results
• Work with systems integrator to provide timely support, meet deliverables, deadlines and solution services

2)   Provide process and thought leadership to develop policies, procedures and standards based on leading practices and ensure their conformance with departmental and organizational objectives

• Provide vision and expertise, direction, and assistance with regards to the overall cloud application architecture including leading practices across all functional areas. 
• Effectively communicate software solution expectations to internal customers, team members and other stakeholders
• Ensure compliance to corporate security, audit and risks policies.
   

3)   Ensure documentation of architectural components, systems, integrations and processes

• Provide input, collect, track and report metrics and ensure high quality of reported data
• Effectively contribute to platform roadmap, priority and execution.
• Effectively define and manage support and development work across the functional area
• Proactively communicate statuses, issues and escalations to management and stakeholders
• Opens, manages, and resolves Oracle Service Requests with Oracle Support.
• Drives the resolution & troubleshooting of issues during development and post-production support, reporting /escalating to management, when needed.
   

• Achieve Results – LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact  
• Think Innovatively – LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems  
• Learn Continuously – LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences 
• Adapt with Agility – LEVEL 3: Proactively initiate and champion change, manage multiple competing demands
• Act with Determination    LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results 
• Engage and Partner – LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration
• Enable Diversity and Inclusion- LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity 
   

• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed 

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.

Business Management – Customer Satisfaction/Client Management:

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. 
• Provide inputs to the development of customer service strategy. 
• Look for ways to add value beyond clients’ immediate requests. 
• Ability to anticipate client’s upcoming needs and concerns.
   

• Ability to manage programmes and projects with a focus at improved performance and demonstrable results

• Ability to identify, and integrate capacity and assets of the UN system, and engage in joint work; knowledge of the UN System and ability to apply this knowledge to strategic and/or practical situations