Being responsible for the assigned cloud services;
Providing 2nd and 3rd line support to the assigned cloud services, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices;
Contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests;
Developing and reviewing documentation such as requirements definitions, functional and technical design documents, systems specifications or other deliverables;
Providing time estimates for the deployment of new requirements;
Participating/attending job-related conferences and trainings in order to keep the knowledge and expertise up-to-date;
Active contribution to relevant projects or service operation across Service Lines where integration is required;
Providing briefings and presentations;
Performing other duties as required.
Requirements
What do you need to succeed in this position?
Have a graduate degree in Computer and Information Systems Technology or an equivalent level of qualification or professional accreditation by a related engineering Institute or professional body;
Experience with Microsoft Azure cloud environment (Azure Active Directory, VMs, DevTest Labs, Azure update management, Azure networking, Monitoring, Storage, Application gateways, App services, Azure databases);