Coach/Facilitator – Citizen Centricity and Participation

Coach/Facilitator – Citizen Centricity and Participation

Organization	Institute on Governance (IOG)
Location	Iraq (with possibility of travel to other provinces and districts)
Terms	Short Term Assignment
Anticipated starting date	January 12, 2025
Reporting to	Project Manager and International Expert
Eligible nationalities	This assignment is for Iraqi citizens
Description of the assignment	Service contract to develop and implement personalized coaching plans for officials, involving the assessment and enhancement of their skills, overcoming obstacles, and improving communication strategies with the goal of enhancing officials’ interactions with citizens.

Background

IOG is currently implementing the “Citizen Centricity and Participation” project, which aims to proactively implement actionable insights obtained from a previous assessment. The primary goal of this initiative is to enhance the quality of citizen-centric service delivery and increase citizen engagement at the local level, especially in public projects. The ultimate outcome aspires to cultivate governance that is more comprehensive, streamlined, and responsive.

 

Objective

We’re searching for a capable coach/facilitator to work on “Citizen Centricity and Participation” project in Iraq. This assignment strives to improve citizen engagement and service delivery in specific administrative regions. The project’s objectives are twofold:

• Enhance the current citizen complaint management system at the local level, making it more responsive and accessible.
• Facilitate citizen engagement in public projects, leading to informed decision-making and project planning at the local level.

 

Scope of work

The Coach/Facilitator is expected to coach officials by providing personalized guidance and skill development, while also facilitating the processes necessary for implementing coaching plans, overcoming challenges, maintaining records, preparing reports, and improving communication channels to enhance officials’ interactions with citizens and project outcomes.

Specific tasks will be as follows:

• Coach officials by developing personalized coaching plans and strategies that address their specific needs, and facilitate the alignment of these plans with the project’s objectives for improving work on the ICMS portal developed by the National Data Centre (NDC) on UR Gate.
• Facilitate assessments of current skills, knowledge, and areas for improvement, while using coaching techniques to identify personalized growth opportunities.
• Conduct coaching sessions to provide direct feedback and guidance, and facilitate the integration of new skills during system implementation at officials’ locations in specified districts/provinces.
• Coach officials to recognize and address obstacles they encounter, and facilitate the development of practical solutions and adaptations.
• Prepare reports and feedback documents that reflect insights gained through coaching, and facilitate their dissemination to relevant stakeholders.
• Adapt coaching approaches to suit distinct contexts and challenges, and facilitate ongoing evaluation of their effectiveness.
• Establish regular channels of communication by coaching officials on effective collaboration, and facilitate meaningful engagement with project management and stakeholders to assess the impact of coaching efforts.

 Compensation

Compensation is based on the standard working day in Iraq, comprising 8 hours according to local practice. The anticipated daily rate ranges from US $180.00 to US $200.00, but the final rate will be decided based on qualifications and experience. This daily rate covers allowances for personal car usage, local transportation, internet, phone, computer, and all daily expenses, acknowledging the challenges posed by the assignment’s location.

This service contract operates on a daily rate payment structure. The agreement entails compensation for work completed, without fringe benefits or paid allowable time off. The terms of this service agreement adhere to GIZ’s financial guidelines and regulations for Grant Agreements.

Invoices and timesheets shall be submitted and duly signed by the Coach/Facilitator. Timesheets shall indicate the nature of the work, linked to the task identified of the project and the number of hours worked per day, excluding the commute time to work locations within the hometown.

The salary is based on a maximum of 30 working days for a 1.5 month period.

 

Reimbursables

Reimbursable expenses pertain to actual costs incurred, aligning with financial guidelines and the travel policy in Iraq. Expenses for hotel accommodation, meals, and transportation within Iraq will be reimbursed when traveling to provinces other than one’s home province. Claims for reimbursement must be accompanied by valid receipts, with hotel receipts submitted promptly after payment.

For domestic flights, air transportation expenses should be booked via the most economical and direct route, with economy class as the standard option. Boarding passes or airline ticket stubs must be attached to flight expense claims. In the case of e-tickets, the invoice and boarding passes, if available, should be included in the expense claim.

Adhering to GIZ’s financial guidelines, expenses exceeding US$1,000.00 require the collection of a minimum of three offers for comparison, ensuring a cost-effective choice that provides optimal value for money. It is the contractor’s responsibility to obtain these offers and seek approval. The selected option proceeds upon receiving endorsement from the supervisor.

 

Contractual Conditions

Successful candidate shall be contracted by a local service provider of the IOG. Hence, he/she has no employment relationship with IOG.

About Institute on Governance (IoG)

Founded in 1990, the Institute on Governance (IOG) is an independent, Canada-based not-for-profit public interest institution with its head office in Ottawa and an office in Toronto.  Our mission is ‘advancing better governance in the public interest’, which we accomplish by exploring, developing and promoting the principles, standards and practices which underlie good governance in the public sphere, both in Canada and abroad.

The IOG’s vision is to be the pre-eminent, independent Canadian source of knowledge, research and advice on governance and its continuous improvement.

The IOG works with a wide range of clients and partners, including governments, communities, business and public organizations to assess their governance and to develop programs for improvement.  While much of our activity takes place in our home base in Canada, we also work extensively with international partners and governments.

Qualifications, specialized experience and additional competencies

• Having a bachelor’s degree is essential. Bachelor’s degree in Public Administration, Management and Organizational Development, Social Sciences or any other related discipline would be an asset. Master’s degree would be an asset. Coaching certification would be an asset.
• At least 5 years of experience working with government senior officials at federal and/or provincial levels.
• At least 5 years of experience working on civil society, local development, democracy or/and governance related issues.
• Having prior coachingfacilitation experience in the last 10 years.
• Having prior experience in projects funded by GIZ would be an asset.
• Excellent communication, networking, coordination and ability to build trust.
• Must be detail oriented with strong analytical skills and curious about how things work.
• Able to build a rapport quickly with people at all levels.
• Fluency in Arabic and English languages is required.
• Excellent knowledge and understanding/local expertise on the civil society issues and organizational dynamics in Iraq.
• Willing to travels to different districts/provinces in Iraq as needed.

Language:

Proficiency in both written and spoken Arabic and English languages is required

 

We welcome potential candidates to apply not later than January 12, 2025 using the following link:

 

https://forms.gle/DA87he9yAoZu8n9e6

 

Please include a description of how your qualifications and experiences match the job criteria.

Kindly note that only shortlisted candidate will receive communication regarding the subsequent steps in the selection procedure.