Communication and Information Management Officer

Under article 4.2, paragraph (e) of the Staff Regulations, the filling of vacancies in technical cooperation projects does not fall under Annex I of the Staff Regulations and is made by direct selection by the Director-General.

In order to support the best informed process in the filling of the above-mentioned vacancy by direct selection, the ILO invites interested candidates to submit their application online by the above date.

The following are eligible to apply:

• ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
• External candidates*

*The recruitment process for National Officer positions is subject to specific local recruitment and eligibility criteria.

The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to ilojobs@ilo.org.

Technical cooperation appointments are not expected to lead to a career in the ILO and they do not carry any expectation of renewal or conversion to any other type of appointment in the Organization. A one-year fixed-term contract will be given. Extensions of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance.

*Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade.

Introduction

1. Organisational Setting

This position is located in the ILO Country Office for Viet Nam (CO-Hanoi). The incumbent provides support for managing the communication, information and visibility work of several Development Cooperation projects, ILO Regular Budget for the implementation of the Decent Work Country Programme (DWCP) 2022-2026 and UN Sustainable Development Cooperation Framework 2022-2026 in cooperation with the government and social partners (employers’ and workers’ organizations). The priority areas in the DWCP 2022-2026 include decent work during economic transformation, social protection for inclusive development and governance for decent work.

Further information about the ILO can be found at https://www.ilo.org/global/lang–en/index.htm and its work in Viet Nam at https://www.ilo.org/hanoi/lang–en/index.htm.

2. Main purpose:

As a team member, the incumbent provides professional services for the efficient, effective and client-oriented delivery and administration of a range of communication and information products and services. The incumbent participates in the development and implementation of national and regional communication plans and activities that are aligned with the ILO communication strategies at national and/or regional and global levels and support the Office’s promotion and advocacy efforts. Work is governed by established communication and information management related rules, regulations, policies, procedures and guidelines.

The position works under the supervision of the Country Director of ILO Viet Nam and in close cooperation with the Employment and Labour Market Policy Specialist, the Programme Team and the Development Cooperation Projects. Day-to-day activities and actions require minimum supervision. Detailed instructions and guidance are provided for special assignments or the handling of unusual or complex matters.

3. Working relations

Internal contacts are with staff and managers in CO-Hanoi and its Development Cooperation projects, to maintain effective working relationships, exchange information and obtain assistance on communication and information management-related matters. The incumbent regularly liaises with and receives guidance from the regional communication unit (RCOM) in Bangkok and the department of Communications (DCOM) at Headquarters (Geneva).

External contacts are primarily with the media, general public, academic institutions, service providers, counterparts in government, employers’ and workers’ organizations, United Nations (UN) agencies and other international /or public and private sector organizations to exchange information on the work of the ILO and obtain assistance on communication related matters.

Description of Duties

1. Provide professional services for the development and delivery of quality, timely and widely accessible communication and information products and services using a range of multimedia and communication platforms. Provide inputs to the drafting of national communication plans in accordance with the strategic priorities established by the Regional Office and Headquarters. Oversee and guide the work of staff performing communication and information management related work. Supervise staff as applicable.

2. Keep up to date with and share information on world of work issues as well as national and regional priorities and propose activities for the Office in line with these priorities.

3. Identify communication and information needs and priorities and provide technical advice to staff and managers on appropriate communication approaches and products to best reflect key messages and target different audiences.

4. Facilitate and provide guidance relating to the visibility of ILO, its projects as well as various activities and outputs in line with ILO branding guidelines.

5. Conduct media reviews and perform basic research and analysis. Identify topics of interest and relevant news and disseminate within the Office, Regional Office, HQ and to other concerned parties as appropriate. Draft briefs for supervisor as required.

6. Commission, research, write, edit and/or translate from/to the local language audience-specific communication and information products, including news releases, comment pieces, feature stories, fact sheets, brochures, talking points and speeches that communicate persuasive, evidence-based and solution-oriented messages.

7. Oversee the development of material for and management of social media channels operated by CO-Hanoi.

8. Oversee the documentation services, maintenance and updating of websites, databases and web content management systems (WCMSs) ensuring consistency of information and compliance with applicable standards.

9. Organize press conferences, media interviews and other public information events to raise awareness of the ILO’s activities and results. Respond to a range of inquiries on the activities of the Office.

10. Conduct surveys, monitor websites and social media platforms and use metrics to measure and evaluate the effectiveness of communication activities and to guide and formulate future communication strategies. Prepare related reports.

11. Keep abreast of changes to applicable standards, best practices and technologies. Share knowledge and provide guidance to staff. Monitor the efficiency and effectiveness of work methods and processes and make recommendations for improvements. Liaise closely with staff and managers to ensure effective and smooth service design and delivery, recommending improvements on interrelated processes.

12. Provide guidance and support to senior management with internal communications in the Office.

13. Represent the work unit in interagency fora and meetings, prepare information notes on key issues and developments and follow up as required.

14. Promote the inclusion of gender equality and non-discrimination in all aspects of the project.

15. Perform other relevant duties as assigned.

Required qualifications

Education

First level university degree in communications, journalism, international relations or library/information science.

Experience

At least two years of professional experience in communication and information management.

Languages

Fluency in Vietnamese and excellent written and spoken command of English. Working knowledge of other official languages of the ILO is an asset.

Competencies

Good knowledge of communication and/or information management principles and concepts.

Knowledge of multimedia to develop a range of communication and information products.

Knowledge of social media platforms.

Knowledge of the working practices of the national media.

Knowledge of research methodologies and resources.

Knowledge of methods and techniques for designing and assessing quality and efficiency of process execution.

Good knowledge of protocol.

Good knowledge of PC software (including word processor, spreadsheet and presentation software) such as Microsoft Office.

In addition to the ILO core competencies [Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, takes responsibility for performance, Quality orientation, Collaboration], this position requires:

Ability to interpret and work within applicable rules, regulations, policies and procedures.

Ability to identify and analyse information needs and classify them according to ILO standards.

Research and analytical skills.

Drafting and web writing/editing skills.

Ability to maintain effective working relationships with key stakeholders.

Attention to detail and skills in design, layout, formatting and editing documents.

Ability to foster effective two-way communication and understanding and to manage and impart information to a varied audience.

Ability to adapt quickly to new software and systems including for updating websites, desktop publishing, graphic design and producing communication and information products.

Ability to manage competing priorities.

Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes

Recruitment process

Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website. The system provides instructions for online application procedures.

Source: https://jobs.ilo.org/job/Hanoi-Communication-and-Information-Management-Officer/1188912501/