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1. Job Purpose
Many homeowners would like to make their homes more efficient, to tackle the climate crisis and
reduce energy bills which are still very high. However, it can be hard to know what to do, and
who to trust for help.
As a well-established, not-for-profit community energy enterprise, Bath & West Community
Energy (BWCE) is well positioned to support people to make their homes more efficient. We have
recently set up a Home Energy Programme that includes a Home Energy Service to provide advice,
specialist support for listed buildings, and events such as Open Homes that inspire people to
take action.
The full time Communications and Customer Liaison Officer will be crucial to the Home Energy
Programme, bringing creativity and drive to our communications to enable us to reach beyond our
current networks to find the people who can benefit most. Having generated interest in the
programme, you would be the first point of contact for potential customers for our Home Energy
Service, working with our expert team to provide an excellent experience throughout their
energy journey. Key tasks are:
2. Terms and Conditions
Hours Full time, 5 days per week. Some evening and weekend work will be
required.
Salary £32,000 per year
Holidays 25 days per calendar year plus Bank Holidays for full time
Pension BWCE offer a workplace pension scheme in line with government
guidelines for minimum contributions. Currently these are 5% employer contribution and 5%
employee contribution, these are subject to change in accordance with the Pensions Act 2008 and
government guidelines. Scheme enrolment will start on satisfactory completion of the
probationary period.
Work Location Working from home, with the post-holder able to join the team
for co-working in central Bath if desired. Able to travel to communities throughout Bath &
North East Somerset
Probation Period 3 months
Contract Length To 30th June 2025
Reporting This post will report to the Community Engagement Manager in close
liaison with the Home Energy Service Manager.
Start Date As soon as possible.
3. About Bath & West Community Energy
Bath and West Community Energy (BWCE) is a not-for-profit community business, committed to
putting people and communities at the heart of the energy transition to zero carbon. We are a
member-led organisation and the majority of our members are local people. Our vision is for an
energy system where:
Starting in 2010, when we were founded, our first mission was to install community-owned
renewable energy. Through numerous schemes including solar panels on schools and larger solar
fields, we have installed enough renewable energy to meet the equivalent annual electricity
demand of around 4,500 homes. This is rapidly growing with a strong pipeline of future schemes.
BWCE is running innovation projects to explore ways to supply energy from our local projects at
a reduced cost to local people.
As a community benefit society, we distribute excess revenues from our renewable energy to
local projects that tackle the climate crisis and fuel poverty. So far, we have distributed
over £380,000 of surplus income into our independent community fund which has made grants to 91
community projects.
As we take on new projects and new areas of work, BWCE is growing. We currently have 18
employees, and our recent Staff Survey attests that team members find BWCE a supportive,
flexible, empowering and mission-led place to work.
4. .The Home Energy Programme
Building on the success of our renewable energy enterprise, we recently set up a Home Energy
Programme. Our aim is to support residents wherever they might be on their energy efficiency
journey. The Home Energy Programme includes:
This is a powerful way to learn about the reality of getting solar panels, insulation, triple
glazing, or new heating options without talking to a salesperson. In November 2023, BWCE
managed Green Open Homes events in Bath and the Chew Valley in partnership with Bath &
North East Somerset Council, Buro Happold, Transition Bath and Bath Preservation Trust and with
sponsorship from the University of Bath, Good Energy and Mitchell & Dickenson.
The Open Homes events were highly successful, with 778 visits to 22 Open Homes, supported by 45
volunteers. In the feedback, 98% of visitors reported that they found the visits useful. We are
supported through another LEAD project, which is led by CSE, to deliver 8-10 more Open Homes
events, large and small, in B&NES before March 2025.
5. Principal tasks
The postholder will be responsible for:
Communications:
Customer liaison:
Other:
6. Person specification:
The successful candidate will be able to show that they have the following knowledge, skills,
experience, and attributes.
Note: Knowledge and experience around energy efficiency, although desirable,
is not essential. We will provide the training, knowledge and skills to develop a suitable
level of knowledge once in post.
Essential knowledge, experience, skills & attributes:
Desirable knowledge, experience & skills:
7. Application Process
To apply for this role, please complete the application form downloadable from
www.bwce.coop/bwce-jobs. Please respond to the Person Specification criteria using the STAR
method – Situation, Task, Action, Result. CVs and cover letters are not accepted.
Application Deadline: Monday 15th January 2024, 11am. Invitations to interview
will be issued the afternoon/ evening of the 16th January.
Interviews to take place in person in Bath or online on:
If you cannot make any of these dates please do apply and we will do our best to arrange a
mutually convenient interview time with you.
Bath and West Community Energy is an equal opportunity employer and encourages applications
from individuals of all backgrounds. We look forward to seeing your application for
this unique and exciting opportunity.
Find out more & apply
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