Communications – P3 (Evergreen)  

Job Requisition Type

Evergreen (Formerly known as talent pools, in order to have a balanced number of ready-to-hire candidates who can be deployed at short notice to a vacancy that best matches their skills. Evergreens are primarily used to fill Temporary Appointments.)

Current UNHCR staff members holding an Indefinite or Fixed-term Appointment in the international professional category who are looking for Internal Temporary Assignment (ITA) opportunities – instead of applying to an Evergreen profile – should contact the Emergency and Temporary Staffing Unit.

Location: Various location

Why should you join us?

UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide.

Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact.

How can you make a difference?

Communications Officer

Communications Officers’ functions, working relationships and skills specializations differ depending on language, location, grade, and whether they sit within a country operation, a regional bureau or the Global Communications Service. UNHCR’s primary target audiences include public, media and policymakers, while our main partners and influencers include peers and private sector, trusted figures and our own workforce. Some communicators will focus mainly on news and media relations, for example, while others will produce multimedia content, manage social media accounts or lead advocacy campaigns. Forging partnerships with media outlets that reach target audiences is a central role for all Communications Officers.

All Communications Officers are expected to work strategically in support of UNHCR’s operational and communications objectives for their geographic area of responsibility (AoR) as well as global priorities. Communications approaches should reflect our core values as an organization that is caring, trustworthy, proactive, outcome-focused and responsive. This will reinforce UNHCR’s role as the lead agency that protects refugees, internally displaced and stateless people and mobilizes action to provide solutions.

Key responsibilities and duties:

Work inside UNHCR headquarters and with Bureaux and Divisions, to define global external positioning, communications strategies and plans, and draft clear external messaging

Support the development and implementation of communications strategies for countries, situations and special projects

Produce news outputs and multimedia content for a variety of external audiences, especially media to meet UNHCR’s global communications objectives. Contribute to news-driven and authoritative content to lead the narrative on forced displacement and statelessness, and show UNHCR’s impact

Identify key moments for proactive conversations and monitor news and popular trends to insert UNHCR’s messaging into ongoing conversations, or to respond reactively

Act as an external voice for UNHCR,  in support of our mandate and the people we serve, whether as spokespersons or through social media or other channels. Actively maintain media relations, engage with journalists, ensuring timely responses to requests for information and interviews. 

Support senior executives and other management in the organisation of external interviews and ad hoc events

Further UNHCR’s cooperation with refugee-related activities of other UN agencies at country, regional or global level, including coordination of activities and exchange of information/ideas.

Who are we looking for?

Candidates with 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Requirements

Minimum 4years of professional experience in journalism and/or communications, mainly at international level.

Advantage

Experience developing and implementing communications strategies. Strong social media presence. Experience working on advocacy campaigns. Experience working with goodwill ambassadors and other high-profile influencers. Experience with brand management. Experience with measurement and evaluation, especially providing analysis of media coverage, social media engagement, web traffic, etc. Experience reporting, writing, editing for magazines, newspapers and websites. Experience using digital asset management systems. Experience with digital analytics and performance reporting.

Social Media Officer

The Social Media Officer is part of UNHCR’s Global Communications Service, within the Social Media Section. The Global Social Media Section oversees UNHCR’s social media strategy and manages the global social media accounts (Facebook, Instagram, Twitter, LinkedIn, TikTok, among others). The Section also provides training and strategic and operational support to UNHCR’s leadership, national account managers and regional bureaux, manages partnerships with social media platforms, and leads on social media collaborations with Goodwill Ambassadors and influencers.

Key responsibilities and duties:

Draft and edit engaging social media copy for UNHCR’s global social media channels, including Twitter, Facebook, Instagram and LinkedIn.

Produce visual content (including graphics and GIFs) for various platforms.

Produce Instagram Stories, Reels and TikTok videos. 

Support the development and implementation of social content strategies to effectively reach target audiences via UNHCR’s global social media accounts.

Coordinate social media strategies/plans for milestone communications efforts, campaigns and key moments/events.

Coordinate and support the development of social media packs, working together with the team’s graphic designer, social video producers and editors, and drawing on UNHCR’s extensive photo and media library. 

Contribute to UNHCR’s refugee-led strategy to identify and amplify refugees, displaced and stateless people on social media, including by amplifying their posts and by co-creating content with them.

Support high-level message and branding consistency in social media content and platforms.

Support relationship management for social media partnerships.

Support in the production of analytics reports and provide recommendations on tactics to improve UNHCR’s social media presence

Support social media training and capacity-building

Support paid social media, in collaboration with the paid media team

Report imposter accounts and harmful social and coordinate new account requests and verifications

Who are we looking for?

Candidates with 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree.

Requirements

Minimum 5 years of professional experience in journalism and/or communications, mainly at international level. Experience managing social media accounts for an international brand or organization, working as part of a geographically diverse team (across time-zones). Experience producing social content for Facebook, Instagram, Twitter, TikTok and LinkedIn. Experience working on advocacy campaigns. Experience with measurement and evaluation, especially providing analysis of social media coverage, engagement, trending conversations, etc.

Advantage

Experience reporting, writing, editing for magazines, newspapers and websites. Experience using digital asset management systems. Experience working with goodwill ambassadors and other high-profile influencers. Active personal social media presence.

For a more detailed description, please review the job description:

https://www.unhcr.org/642298854

COMMITMENT TO DIVERSITY AND INCLUSION

UNHCR’s workforce consists of many diverse nationalities, cultures, languages and opinions. We seek to sustain and strengthen this diversity and to ensure equal opportunities, as well as an inclusive working environment, for our entire workforce. Joining us means living, sharing and promoting these core values of inclusion, diversity and gender equality.

Applications are encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

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