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Communications Support Officer

World Health Organization

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Job Description

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Description

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The Executive Director’s division (EDD) provides the vision and leadership through which country offices and technical divisions are supported in the efficient delivery of the General and European Programme of Work (GPW/EPW) and the WHO Programme Budget. It encompasses the functions of programme and resource management, resource mobilization, external relations and communications, and support to governing bodies of the European Region. 
The WHO country office works with the National Authorities to achieve the highest standard of health as a fundamental human right, based on equity and on SDGs principle of leaving no one behind. WHO actions are engrained in the WHO 13th General Programme of Work with its 3 prong objectives of promoting healthier populations, keeping the world safe through addressing health emergencies, and protecting the vulnerable through Universal Health Coverage. WHO’s mandate revolves around six core functions: (i) providing Global Health leadership; (ii) shaping the health research agenda; (iii) setting norms and standards; (iv) articulating evidence-based policy options; (v) providing technical support to countries; and (vi) monitoring and assessing health trends. The WHO Country Office is an integral part of the WHO Regional Office for Europe. Its main role is to facilitate and coordinate all WHO activities at country level and to implement the European Programme of Work 2020–2025 –“United Action for Better Health in Europe” which sets out a vision of how the WHO Regional Office for Europe can better support countries in meeting citizens’ expectations about health. 
WHO at country level delivers this through practical, actionable and country focused solutions to health challenges, keeping in perspective that achieving health and well-being is a whole-of-society endeavour; This is done through facilitating the implementation of the Biennial Collaborative Agreement with the country and its corresponding workplan. The WHO Country Office maintains good working relations and ensures information exchange between the country and WHO, policy and strategic guidance on Health issues to all national and international partners in the country, provision of direct technical expertise when needed and aims at more community engagement and participation, and to promote health equity. 
Duties:
The incumbent will work to ensure implementation of the WHO country office’s communication strategies in support of its programmes and objectives, in the context of the WHO strategic direction at country level. This will serve to promote and increase knowledge about the work and achievements of the WHO country office at country level and the visibility of WHO.
Duties: 
  • The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office:
  • Support the implementation of communication strategies and plans to raise awareness of the programmes and achievements of WHO at country level, in coordination with the regional and/or headquarters communication focal points.
  • Support the implementation of the WHO corporate (global and regional) communication strategy.
  • Identify marketable subjects/success stories and develop communications and advocacy products including for partnerships’ initiatives.
  • Support optimal outreach and dissemination to target audiences on suitable media channels and platforms, including social media.
  • Organize media events, campaigns, and media technical briefings, coordinating between media and WHO experts, as required.
  • Build and maintain productive networks and contacts with the press/media and key, national communication counterparts to ensure positive and optimal coverage of WHO’s work.
  • Apply, as a national of the country or territory, knowledge of the cultural norms of diverse national stakeholders and audiences to (i)support the development/updating of content and stakeholder linkages for the WHO country office website and (ii) the sensitive design and delivery of effective social-media engagements.
  • Support regular media monitoring, tracking audience/target group perceptions of the organization and propose risk-mitigation communications.
  • Collaborate with national stakeholders, development and other strategic partners and United Nations Information Officers, to encourage the production and dissemination of information on national health strategies. Advocate for organizational priorities and represent WHO in the United Nations Communication Group.
  • Support specialized emergency or multi hazard risk communications, social mobilization, and advocacy plans, during public health crises, emergencies, and outbreaks.
  • Support country office leadership on strategic, external, and internal communications and with sensitivity to national cultural norms, where required.
  • Coordinate and deliver communication and media-sensitization training for WHO country office staff.
Educational Qualifications
Essential:
  • A university degree (bachelor’s) in a relevant field (such as communication, journalism, marketing, health communications, political science or international relations)
Experience:
Essential:
  • A minimum of two years of work experience relevant to the position (delivering communications services and products) at the national level.
Skills:
Essential:
  • Understanding of public health and international development issues
  • Proven skills in the development and implementation of communication/media products and approaches including solid writing skills
  • Ability to represent and promote the WHO brand in virtual communities and networks
  • Ability to develop messaging and positioning for an international organization
  • Ability to elicit and communicate success stories.
  • Ability to identify and manage one’s own emotions, as well as helping others to do the same.
Language Skills:
Essential:
  • Excellent knowledge of English and Uzbek.

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