Community and Customer Support Officer

tendersglobal.net

Job description

  • Opportunity to join high performing, agile and creative team closely connected with the Mosman community
  • 12-month full time parental leave contract
  • Total package from $58,880 to $76,077 plus superannuation, 35 hour week

About Council and its Culture

We offer diverse and rewarding work with a range of benefits including:

  • A rostered day off approximately every 3 weeks (full-time staff)
  • Travel Subsidy Program
  • Tertiary Assistance
  • Access to Fitness Passport
  • Genuine work life balance

Additionally, our staff can deliver on initiatives that have a tangible impact on the daily lives of residents.

About the Team and the Role

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.

Your day-to-day will involve high level customer service at Mosman Square Senior Centre Service Desks, resolving of customer enquiries, program and event bookings, payments and other customer related duties.

You will liaise with internal staff to resolve problems, obtain information and action tasks and provide administrative support to the Team Leader Community Care and other Coordinators at the centre.

About You

To be successful in this role you will have demonstrated experience in delivering quality customer service in person, by telephone and email.

You will also have strong numeracy and literacy skills, with experience/ability to undertake payment handling and end of day reconciliation procedures.

With a ‘can-do’ attitude, you will have the ability to provide a level of professional and technical advice in relation to Local Government, Aged Care, Disability and other community advice; (training will be given).

In addition to the above you will also hold a satisfactory National Criminal Record check undertaken through Council and a valid Covid-19 vaccination certificate.

How to Apply

If you enjoy diverse work where no day is the same, apply now! You will be able to find out more about the role and access Position Description.

All enquiries regarding this position will remain private and confidential and can be directed to Sally Severino on 9978 4056.

Interested, like to know more? Please go to the Careers at Council page of our website at mosman.nsw.gov.au/council/employment

Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Mosman Council is committed to creating safer communities for children and young people.

A position description is attached.

Applications for this role will take you to the employer’s site.

To help us track our recruitment effort, please indicate in your cover/motivation letter where (tendersglobal.net) you saw this job posting.

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