Community Center Programs Coordinator

Job Description: Community Center Programs Coordinator

Organization Background

Collateral Repair Project (CRP) is a grassroots effort in Amman, Jordan that provides much-needed assistance to vulnerable communities since 2006. We seek to assist those in need, foster social cohesion, offer learning opportunities, and help to build peace and reconciliation. Our services are provided regardless of background, and we currently provide assistance to people from many nationalities (e.g. Syria, Iraq, Jordan, Sudan, Yemen, Somalia).

CRP’s holistic approach involves deep community engagement, where we help individuals build resilience and heal from trauma. At our Family Resource and Community Centers, CRP provides a variety of educational, recreational, and wellness activities, which aid our community to gain skills and build community. Additionally, we provide community service and leadership opportunities for people to serve others, which has proven to be a key driver of empowerment and resilience. CRP’s greatest strengths are the deep knowledge and trust we have established with the community we serve, our commitment to community-based engagement, and our ability to develop nuanced, cost-effective, and impactful programs.

Our team members are dynamic, empathetic, and creative problem solvers who actively serve our community by continuously enhancing the impact of our programs and bringing our work to the forefront of best practice.

Work Environment

Our team brings together staff members and community volunteers in a dynamic work environment where personal initiative drives success. We are passionate individuals dedicated to making a difference and good listeners who typically work closely and value efficient teamwork. Our community centers are vibrant spaces where hospitality, enthusiasm, and cheerfulness are encouraged. They are also our office space where we work together, share tasks, and interact casually and free from rigid formality and hierarchy. CRP’s work environment provides a unique opportunity for those willing to learn, grow, and develop a broad range of professional and interpersonal skills.

Position Description

CRP’s Community Center Coordinator will provide direct programmatic and managerial support in CRP’s Downtown Center to the Deputy Director and support the Deputy in the management of CRP’s youth and adult programming. This role is an excellent opportunity for an experienced NGO professional to develop additional managerial, oversight, and community development skills in a grassroots setting.

The Downtown (DT) Community Center (CC) Coordinator will report directly to CRP’s Deputy Director and work in close coordination with CRP’s Hashemi Shamali Community Center Senior Coordinator. The DT CC Coordinator is responsible for activities including, but not limited to, the following:

1. Support in developing and implementing the community center programming vision in the Downtown center (DT), including advising on the areas of focus and improvement in DT for adult and youth programs.
2. Ensure successful program implementation at DT CC by taking an active role in supervising and supporting program and project officers as well as community volunteers.
3. Host weekly check-in meetings with DT CC program and project officers to assist in their development and provide coaching with the aim of creating a safe, productive, and positive work environment for officers and volunteers.
4. Assist in all orientation and onboarding training for new staff and volunteers.
5. Help define the DT CC’s annual strategic objectives. Lead the DT CC team to implement those objectives while overseeing other program deliverables, program quality, and spending. This includes assisting with reports and Monitoring, Evaluation and Learning (MEL) needs on a timely and routine basis.
6. Review and share procurement requests and volunteer timesheets prepared by Program and Project officers for all DT CC programs (in direct coordination with the Finance and Operations Director).
7. Coordinate regularly with the CRP Hashemi CC Senior Coordinator and other CRP departments to ensure seamless information sharing and staff training to enhance community programming, customer service, and MEL across the organization.
8. Undertake all community center program administrative tasks, including excellent attendance documentation and review; DT program staff, consultant, and volunteer recruitment; and booking spaces in Downtown Center for different CC activities in coordination with CC staff and operation managers.
9. Actively seek feedback from participants and community volunteers to continuously improve the programs. The DT CC Coordinator and the Deputy Director will work closely together to proactively integrate this feedback into addressing outstanding issues or further developing DT CC programs.

Success Factors

• Ability to effectively communicate with people of multiple cultures and backgrounds (both in the team and in the community circles)
• Initiative-taking and problem solving attitude to work
• Excellent communication skills, including the ability to sensitively and empathetically coach and connect with your team
• Excellent project management skills, including time management and task prioritization
• Collaborative and team player; able to work in a diverse environment with people from different backgrounds
• Ability to work under pressure
• Confident user of Google Suite / Microsoft Office tools
• Passionate about grassroots, community-based work and promoting CRP’s impact

Required Experience

• Bachelor’s degree in social sciences, education or any related field
• Experience implementing donor-funded programs and understanding of aligned planning budgeting, reporting, and MEAL processes
• Minimum of 5-7 years experience working in a training, education, or youth programming setting.
• Fluency in written and spoken Arabic and English
• Experience working with refugees or other vulnerable populations (highly desirable)
• Experience managing staff and interns (highly desirable)

Salary and Benefits

• Monthly salary of JD 651 – 1,000 depending on previous experience
• 14 days of annual vacation, health insurance, 4-day work week, daily staff lunch, flexibility and potential for career growth

How to apply

Interested candidates are invited to submit a CV and a cover letter to

recruiting@collateralrepairproject.org with the subject line “Community Center Programs Coordinator” by or before Wednesday 24 July 2024.