Community Engagement Officer

The main role of the DEMAC Community Engagement officer for Ukraine is to support community engagement in collaboration with the rest of the DEMAC team and key stakeholders involved in the project. This role involves fostering engagement between local NGOs in Ukraine and the Ukrainian diaspora, utilizing technology-based network building through an innovative App. The App will serve as a first-of-its-kind hub for diaspora humanitarians to connect for response activities through knowledge and skills exchange. This effort will be part of strengthening local leadership that supports response efforts originating from and are managed by local organizations.

The DEMAC Community Engagement officer will organize and facilitate consultations with local NGOs and Ukrainian diaspora organizations to finalize app features, conduct app testing, and pilot the app. This includes organizing focus-group testing, individual consultations, and community engagement workshops to build trust, understand challenges, and set expectations for the app. Additionally, it involves promoting the app to enhance community engagement and relevance.
The tasks will include:

• Identification of relevant diaspora and local organizations (criteria based on countries of residence; oblasts, technical access, smartphone users, non-smartphone users) for testing that align with a diverse representation of users (youth, women, men, elderly)
• Planning and managing all community engagement activities, such as organizing online and in-person consultation meetings and workshops with diaspora and local organizations to test the performance, features and usability of this app for skills and knowledge exchange for humanitarian response
• Development of the App test plan that includes testing objectives, scope, interviews and focus group questions and schedule.
• Facilitating participatory approaches to gather evaluation and feedback from users to compare use of the app with expectations.
• Ensuring appropriate and effective evaluation of consultations and workshops, monitoring and reporting outcomes to share with developers and Project Team
• Working closely with DEMAC Technical Project Officer and Project Lead to communicate useful information for software developers to develop the app accordingly to the user’s needs.
• Other relevant tasks related to the project implementation and DEMAC activities.

Competencies And Experience:
To be successful in this role, you excel in mobilizing and working with a broad range of actors. Moreover, we also expect the following:
Required:

• Relevant experience in community engagement and civil society engagement for humanitarian response
• Solid experience in participatory approaches and facilitation skills (events/meetings/trainings)
• Excellent communication and inter-personal skills
• Understanding of technology-based network building through Apps or other digital platforms
• Relevant experience in project management
• Cultural and gender sensitivity
• University degree or higher education – preferably in social sciences, development studies, humanitarian studies
• Full proficiency in written and spoken English
• Full proficiency in spoken Ukrainian (ability to write Ukrainian an advantage)
• Strong interest with matters relating to civil society, diaspora, forced displacement and humanitarian work

Source: https://job.drc.ngo/jobs/job?id=170011