Community Services Administrator

Job title:

Community Services Administrator

Company

NHS

Job description

This is a fantastic opportunity to come and work in Stockport Community providing excellent customer care to our patients whilst they are visiting one of our clinics which are based throughout Stockport.We are looking for someone with great admin skills who is also passionate about patient care.This is a challenging role and successful candidates will need to be enthusiastic, motivated and have a flexible approach. Excellent interpersonal and communication skills.Please see the job description and the person specification for further details.**Previous applicants need not re-apply**Main duties of the jobThe main duties are to provide reception and administrative support for the smooth running of clinical community services based in a range of community settings.The post holder will be familiar with a full range of administrative tasks and provide outstanding customer service, accuracy and attention to detail.The post holder will need to be flexible to meet the demands of the service and may be required to work from any community healthcare base in Stockport according to the needs of the service.About usWe hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.Benefits we offer to you:o Between 27-33 days of annual leave plus bank holidayso NHS pension scheme membershipo Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go furthero NHS Staff discountso Cycle to work schemeoSalary finance – for loans, savings, budget planning and tips on managing debto Stockport Credit Union- for local financial adviceDate posted09 January 2025Pay schemeAgenda for changeBandBand 2Salary£23,615 a year pro rata per annumContractPermanentWorking patternFull-time, Part-timeReference number362-A-24-6904971Job locationsVarious Community clinics in StockportStockportSK4 1LWJob descriptionJob responsibilitiesBe the first point of contact for visitors to the building, providing information and directions, meet and greet.Answer enquiries via phone email or face to face in relation to patient care.To provide a full range of administrative tasks using IT skills in Microsoft packages ensuring a high standard of accuracy and attention to detail.The post holder will be required to work in close liaison with NHS colleagues, patients and the public.Access and update patient records via the Electronic Patient Record system.To work as part of a team and to carry out tasks set by the Assistant Business Support ManagerTo be conversant with of all the services offered within the integrated care business group.Knowledge of the Data Protection Act, Patient Confidentiality, Risk Management and Health and Safety ProceduresTo complete all Mandatory Training and E-Learning as required e.g. fire safety, manual handling.To undertake collation of data to assist in audits at community sites as directed by the Assistant Business Support ManagerTo support the Assistant Business Support Manager in the smooth running of the services provided in the community healthcare setting.Administrators are expected to provide cover across Stockport during periods of colleagues annual leave and sickness absences. The post will include a range of duties, which fall within clearly defined limits.The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salaryIn addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16. Job descriptionJob responsibilitiesBe the first point of contact for visitors to the building, providing information and directions, meet and greet.Answer enquiries via phone email or face to face in relation to patient care.To provide a full range of administrative tasks using IT skills in Microsoft packages ensuring a high standard of accuracy and attention to detail.The post holder will be required to work in close liaison with NHS colleagues, patients and the public.Access and update patient records via the Electronic Patient Record system.To work as part of a team and to carry out tasks set by the Assistant Business Support ManagerTo be conversant with of all the services offered within the integrated care business group.Knowledge of the Data Protection Act, Patient Confidentiality, Risk Management and Health and Safety ProceduresTo complete all Mandatory Training and E-Learning as required e.g. fire safety, manual handling.To undertake collation of data to assist in audits at community sites as directed by the Assistant Business Support ManagerTo support the Assistant Business Support Manager in the smooth running of the services provided in the community healthcare setting.Administrators are expected to provide cover across Stockport during periods of colleagues annual leave and sickness absences. The post will include a range of duties, which fall within clearly defined limits.The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salaryIn addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.Person SpecificationEducation & QualificationsEssential

• English and Maths, GCSE, CSE, O-Level, level 2 or A-C or above, or equivalent qualifications, or equivalent experience.

Desirable

• RSA/ECDL/IT Qualification or equivalent

KnowledgeEssential

• Experience of Microsoft Office, particularly Word and Excel
• General knowledge of office/administration procedures

Desirable

• Knowledge of NHS Environment

ExperienceEssential

• Customer service or reception experience
• Prior experience in an administrative role.

Desirable

• Experience of working in a healthcare role.

Skills & AbilitiesEssential

• Excellent communication skills
• Good written and verbal skills
• Ability to use own initiative
• Ability to prioritise own workload
• Excellent attention to detail
• Car driver / ability to travel.
• Excellent customer service skills.
• Flexibility to cope with changing needs of the job.

Person SpecificationEducation & QualificationsEssential

• English and Maths, GCSE, CSE, O-Level, level 2 or A-C or above, or equivalent qualifications, or equivalent experience.

Desirable

• RSA/ECDL/IT Qualification or equivalent

KnowledgeEssential

• Experience of Microsoft Office, particularly Word and Excel
• General knowledge of office/administration procedures

Desirable

• Knowledge of NHS Environment

ExperienceEssential

• Customer service or reception experience
• Prior experience in an administrative role.

Desirable

• Experience of working in a healthcare role.

Skills & AbilitiesEssential

• Excellent communication skills
• Good written and verbal skills
• Ability to use own initiative
• Ability to prioritise own workload
• Excellent attention to detail
• Car driver / ability to travel.
• Excellent customer service skills.
• Flexibility to cope with changing needs of the job.

Expected salary

£23615 per year

Location

Stockport, Greater Manchester

Job date

Sat, 11 Jan 2025 03:11:14 GMT

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