Job description
The Australian Human Rights Commission (‘the Commission’) is Australia’s national human rights institution. Together we work towards an Australian society in which human rights are respected, protected and promoted – where every person is free and equal in dignity and rights.
Our purpose is to ensure that all Australians have access to effective, independent complaints handling and public inquiry processes on human rights and discrimination matters, and benefit from our human rights education, advocacy, monitoring and compliance activities.
The Investigation and Conciliation Service (the ICS) is responsible for inquiring into and attempting to resolve through conciliation complaints alleging unlawful discrimination or a breach of human rights under Australia’s federal anti-discrimination law. We provide information and education about human rights and responsibilities and provide an accessible, fair and impartial complaint handling service.
The ICS also manages the National Information Service and the Respect at Work Information Service. These services are national, trauma informed and provide information and referrals, including to support services. The services are free and confidential.
The Australian Human Rights Commission has a position available for an ongoing APS 4 Complaint Information Officer/Respect@Work Information officer within the Investigation and Conciliation Section.
Salary range $69,513 to $76,955 pa + 15.4% Superannuation.
Key responsibilities
- Provide high quality information and referrals to members of the public
- Respond to written enquiries
- Assist with the handling of complaints and research tasks
- Assist with delivering information sessions
Key capabilities and role requirements can be referred to in the document attached.
Additional Information
We value inclusivity and diversity and seek people who support and model the behaviours we promote in our workforce. We strongly encourage applications from First Nations Australians, mature workers, people from culturally and linguistically diverse backgrounds, carers, LGBTQI+ and people with disability.
Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
The Commission is committed to providing an accessible, inclusive work environment to enable people with a disability to participate fully in all aspects of employment. Applicants are encouraged to request reasonable adjustment as required to assist your participation in this recruitment process.
Please provide a resume and covering letter outlining your interest in this position. You are not required to address each selection criterion individually but should provide sufficient information to demonstrate that your skills, knowledge and experience are the right fit for this position. Please be accurate, succinct and show a clear connection with the selection criteria for the role.
Additional information may be sought from [email protected], using the subject line: Complaint Information Officer / Respect@Work Information Officer enquiry via EthicalJobs.
A position description is attached.
