Complaints, Appeals and Misconduct Coordinator

PRIMARY DETAIL

• From $104,726 – $113,545 (HEW Level 7), plus 17% superannuation and annual leave loading.
• Appointment Type: Full Time, Continuing
• Location: Macquarie University, Wallumattagal Campus, Dharug land, North Ryde

THE ROLE

In this role, you will support the implementation of the University’s response to student complaints, appeals and misconduct, provide high level advice, ensure appropriate case management and compliance with policies and procedures. Key responsibilities of Complaints, Appeals and Misconduct Coordinator position include :

• Coordinate and contribute to the Student Misconduct Community of Practice and be a member of the Complaints Resolution Network.

• Triage student complaints, appeals and misconduct reports, and liaise with students and key stakeholders across faculties and offices

• Manage cases, ensuring timely responses with a view to fair and efficient resolution of matter

• Provide expert advice and support for the timely and compliant resolution of student complaints, appeals and misconduct incidents including:

  o   Collaboration with faculty teams and managers responsible for managing academic integrity breaches, providing advice and support as appropriate

  o   Collaboration with Research Ethics and Integrity Unit with particular reference to misconduct investigations

  o   Providing advice and support to the Dean of Students to manage behaviour breaches and misconduct incidents

  o   Collaboration with Student Advocates

  o   Providing timely and accurate reporting to the DVC(A) and Registrar in the management of student appeals.

• Coordinate and provide secretariat support for the University Discipline Committee and the University Appeals Committee.

• Collate and analyse student data, and prepare reports to governing bodies as required

• Ensure student support resources, guides and information applicable to complaints, appeals and discipline are accessible and up to date

• Interpret, develop and explain complex and sensitive policies, procedures and processes to stakeholders and students.

• Maintain timely communication with internal and external stakeholders in relation to matters.

• Ensure student and case specific data is recorded and maintained appropriately and assist in developing effective mechanisms for monitoring and reporting on student complaints, appeals and conduct matters.

About Us
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.
We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits  on offer.
The Deputy Vice-Chancellor (Academic) is the Chief Academic Officer of the University and is the member of the University Executive with overall responsibility for the planning, quality and delivery of education provided to Macquarie’s undergraduate and graduate students.
This position sits within the Dean of Students (part of the Office of Deputy Vice-Chancellor, Academic) which has overall responsibility for student support services and student experience including Student Engagement, Equity, Diversity and Belonging, Complaints and Misconduct and Student Wellbeing Services.

To Apply

To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet to the selection criteria below.

Selection Criteria

• Degree or equivalent experience in business, law or and/or experience as an administrator in student complaints, conduct, standards and compliance

• Sound knowledge of standards and legislation that apply to a tertiary institution in Australia

• Sound knowledge of student process and procedures

• Experience advising on and administering complex and sensitive student matters ensuring timely and compliant resolutions

• Able to Identify, develop and implement solutions and effectively address student matters with and through key stakeholders, committees and panels

• Experience analysing and reporting on data and complex processes

• Abile to build and manage partnerships with key internal and external stakeholders

Role-specific Enquiries: Kane Murdoch, Manager, Complaints, Appeals and Misconduct, [email protected]

General Recruitment Enquiries: Bill Egarchos, Human Resources Officer, [email protected]
Applications Close: Thursday, 15th Feburary 2024, 11:59pm, ADEST

If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

15/02/2024 11:59 PM

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

Flexible Work
 

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub .