Complaints Officer – Digital Banking

Job title:

Complaints Officer – Digital Banking

Company

Page Personnel

Job description

This Complaints Officer role is an exciting opportunity for a diligent and detail-oriented individual to ensure the smooth handling of complaints within the banking and financial services department. The successful candidate will be adept at resolving complex complaints while maintaining the highest level of customer service.

• Efficiently handling and resolving a wide range of customer complaints related to banking and financial services.
• Escalating complex complaints to appropriate departments for resolution.
• Maintaining accurate records of complaints and resolutions in the company’s database.
• Collaborating with team members to share knowledge and improve processes.
• Ensuring compliance with company policies and financial services industry regulations.
• Providing exceptional customer service to maintain client satisfaction.
• Conducting root cause analyses of complaints to help prevent future issues.
• Assisting in the development of complaint handling procedures and standards.

Complaints Officer role within a digital Bank|Hybrid / Remote role – Banking, Compliant Handling

A successful ‘Complaints Officer’ should have:

• A strong understanding of banking and financial services.
• Excellent problem-solving skills to effectively handle and resolve complaints.
• Exceptional communication skills to liaise with customers and team members.
• A commitment to delivering high-quality customer service.
• Knowledge of complaint handling procedures and standards.
• Proficiency in using computer software and databases to record information.

Our client is a well-established entity in the financial services industry, headquartered in London. With a sizeable team spread across various departments, it is a leading player in the market, committed to delivering top-tier services to its valued customers.

• A competitive daily rate.
• The chance to work within an established entity in the financial services industry.
• An inclusive and supportive company culture.
• The opportunity to gain experience in resolving complex complaints within the banking sector.

We encourage all who believe they fit the criteria to apply for this exciting opportunity in London.

Expected salary

£33797 per year

Location

London

Job date

Sat, 03 Feb 2024 01:43:15 GMT

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