Computer Specialist I, Griz Card Center

Application instructions are located at the bottom of the page.  Please apply directly through the University of Montana’s career portal UM Jobs at https://umjobs.silkroad.com/ for positions at the University of Montana – Missoula, University of Montana Western (Dillon), and Helena College. 

*Do not apply through Indeed.com or use easy apply through Indeed.com*.

The Griz Card Center invites applications for a Computer Specialist I to assists with the day-to-day operations of the Griz Card Center, special events, and projects for the Griz Card Center and Griz Card managed systems. 

Responsibilities:

• Manage consumable supply inventory and assure timely ordering of essential supplies and materials by notifying supervisor with details of order
• Supports equipment setup and troubleshooting of devices attached to card system (registers, card readers, time clocks, door readers, etc.)
• Assist with and participate in conversation to develop, review, update, and edit office print materials, including forms and worksheets
• Assist with new merchant inquiries, on-boarding, and basic troubleshooting for existing merchant terminals
• Ensures readiness of ID Card office and systems for daily service. Responsible for duties surrounding card production, software management and interfaces, point-of-sale support and programming, customer service, management of card deposits, photo submission, and serves as backup to complete tasks as needed
• Analyze data; perform mathematical functions like percentages, ratios, multiplication, sums; create graphs and present data in clear and easily understandable format
• Assist with reviewing, updating, and provides feedback for marketing materials and initiatives; assists with monitoring and updating social media and social networking platforms; assists with reviewing electronic resources including the Griz Card Center’s website
• Serve as a front-line marketing representative at information tables for parents and students at orientation and special events
• Maintain an understanding of stored value accounts, board plans, door access plans, door schedules, and event plans
• Create and audit all stored value accounts, board plans, door access plans, door schedules, and event plans
• Be assigned relevant tasks verbally or in writing, generally and specifically and is expected to seek out and use available resources and documentation, document processes and notes when provided verbally or in trainings following Griz Card employee manual protocols, conduct research, and ask questions to complete tasks
• Act as point of contact with third party vendors (Transact, CPOS, Entrust, Orbital Shift) for technical support
• Share Griz Card Assistant Director’s duties, completing lower-level duties, with Associate Director of Operation for UM Housing when the Assistant Director is out of office and is expected to provide relevant management information and work closely with Associate Director of Operations in Assistant Director’s absence
• Serves in on-call rotation for all of campus in regards to door security and troubleshooting for the Griz Card System

Position assists with hiring, training, task assignment, customer service expectation enforcement, and evaluating of student employees. Responsible for scheduling student employees with guidance from manager. Position assists with training student employees on software, hardware, policies, procedures, cash handling, confidentiality, and customer service to ensure student employees are trained properly and consistently; assists with developing, updating, reviewing, and editing student employee guidelines, office policies and procedures following employee manual protocol.

Required Skills

• Demonstrated ability to learn new technologies; understands software and how software works
• Knowledge of operating personal computers and standard office software including Excel, Outlook, Word, and PowerPoint
• Ability to operate standard office equipment: printers, copiers, fax machine, scanner, multi-line phone system
• Knowledge of professional office practices and procedures; business English, spelling, composition, and grammar, including the ability to write, edit, and layout documents in a variety of formats suitable for intended audiences
• Organizational, time management, and multi-tasking skills and ability to set priorities to meet deadlines; Remain focused while being interrupted frequently by customers, telephone, etc.
• Attention to detail skills; Ability to review and enter large volumes of data with accuracy
• Demonstrated ability to gather, analyze and summarize data
• Ability to maintain accurate records and files; maintaining strict confidentiality
• Demonstrated ability to understand, develop, review, and follow written and/or oral instructions or multi-step procedures
• Knowledge of cash handling and balancing a cash drawer
• Customer service skills
• Ability to maintain effective working relationships, resolve problems, and exchange technical information with employees, students, campus departments, and the general public both orally and in writing
• Demonstrated initiative to complete tasks as assigned and communicate status in a clear and timely manner.
• Ability to work well both independently and in a team; contribute productively in group settings
• Maintain composure in high stress situations
• Act responsibly, use sound judgement, and be held accountable for decisions; activities and decisions are varied in nature, requiring independent action in judgement in solving common problems

Minimum Required Experience

• High school diploma (or equivalency), as well as at least two (2) years of related work experience; or any combination of experience and education

Preferred Qualifications

• Knowledge of (Family Educational Rights and Privacy Act) FERPA federal law
• Knowledge of University of Montana business services policies and procedures for inter-departmental charges
• Knowledge of higher education enterprise resources management software, specifically Banner as used by University of Montana
• Knowledge of one-card management systems and/or badging systems
• Ability to identify and resolve day-to-day identification card system and point-of-sale system problems
• Thorough understanding of campus policies and procedures related to human resources, IT, purchasing, and accounts payable/receivable
• Demonstrated understanding of mobile and wearable technology in relation to a campus card program
• Ability to identify and resolve day-to-day identification card system and point-of-sale system problems

About the Griz Card Center and UM

The Griz Card Center strives to support the educational mission of the University of Montana by providing an essential identification and access management system to the campus community using innovative technology and collaboration across campus to deliver convenience, efficiency, statistical data, and security using one card. The Griz Card functions as the University photo identification card and serves to authenticate access to resources and services on and off campus.

The University of Montana is a flagship, R1 research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains where three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere.  The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always”; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

Position Details

Position Title:              Computer Specialist I

Position Number:        115700

Department:                 Griz Card Center

Work Schedule:           Full-time, 1.0 FTE (40 Hours a week),

      Monday through Friday 8:00 am to 5:00 pm, 12 months/year

Salary:                          $22.595/hr

Union Affiliation:         FOCUS-MFPE

Probationary Period:  Six months minimum

Benefits Include :           Insurance package, mandatory retirement plan,

     partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with university regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran’s Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Must be eligible to work in the United State upon hire. Sponsorship is not available for this position.

How to Apply

Application Deadline: Sunday, February 4th, 2024by 11:59 PM (Mountain Time)

Candidates are required to submit the following materials online via “New Resume/CV” button below.

A complete application Includes:

Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.

Detailed Resume – listing education and describing work experience

Three (3) Professional References – names and contact information

*Applying through Indeed.com or easy apply through Indeed.com may result in submission of an incomplete application.  Applications may be removed from full consideration if they are not complete with materials listed above under the “How to Apply” section.  It is the responsibility of the applicant to ensure complete application materials are submitted and received by the date listed above.

Missoula, Montana, United States