Computer Support Specialist

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Type of Position:
Professional Staff – Information Technology

Workstudy Position:

No

Job Type:
Regular


Work Shift:
Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:
University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
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For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:
Fulbright College IT Support Team B

Department’s Website:

https://fulbright.uark.edu/offices-services/it/index.php

Summary of Job Duties:
This Computer Support Specialist position will provide end-user computer and device support in a dynamic higher education environment, serving staff and faculty at all levels and across a diverse array of departments and disciplines, while working on campus to ensure required on-premises support and in-office load balancing. This position requires the ability to provide support ranging from Level 1 inquiries to highly specialized requests. The ideal candidate will have experience in computer lab management, end-user computer deployment, and proficiency with at least one device management tool such as Intune, KACE, or Jamf Pro. This role will encompass support for scientific research, field research, media studios, classrooms, digital signage displays, and departmental offices, necessitating the capacity to support all major device types, including Windows, Mac, iPhone/iPad, and Android.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred, but relevant equivalent experience will be considered

• At least two years of experience in a similar role providing end-user computer and device support

​

Applicable equivalencies may be considered on the above qualifications.

Preferred Qualifications:

• Proficiency in both Windows and macOS operating systems.

• Experience with device management tools such as Intune, KACE, or Jamf Pro.

Knowledge, Skills, and Abilities:

• Knowledge of best practices for computer and device security, including antivirus and anti-malware solutions

• Familiarity and knowledge with software deployment and patch management

• Strong problem-solving and troubleshooting skills, with the ability to adapt to new technologies

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users

• Skilled in customer-oriented approach and commitment to providing exceptional service to end-users

• Ability to work independently and as part of a team in a fast-paced environment

Additional Information:

Salary Information:

$43,000

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Will Simmons, IT Support and Systems Manager, [email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:
N/A

Frequent Physical Activity:
N/A

Occasional Physical Activity:
N/A

Benefits Eligible:
Yes