Computer Support Specialist

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Type of Position:
Professional Staff – Information Technology

Workstudy Position:

No

Job Type:
Regular


Work Shift:
Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:
University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations tendersglobal.net OEOC tendersglobal.net University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:
Admissions Information Technology

Department’s Website:

https://admissions.uark.edu/

Summary of Job Duties:
The Computer Support Specialist is primarily responsible for the management of the online software system including file comparisons, loading, reporting, updates, filtering, correction, and maintenance of data from multiple sources in multiple formats. This position is also responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• The formal education equivalent of a bachelor’s degree in computer science, computer applications, mathematics, or a related field from an accredited institution of higher
  education

• Plus at least two years of experience in computer support operations

OR

• Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting

• Plus at least two years of experience in computer support operations

Applicable equivalencies may be considered on the above qualifications.

Preferred Qualifications:

• Master’s degree with a major in computer science, computer applications, mathematics, or a related field from an accredited institution of higher
  education

• Experience with at least one programming language

Knowledge, Skills & Abilities (KSAs):

• Knowledge of the limitations and use of mainframe and microcomputer hardware and software

• Knowledge of supervisory practices and techniques

• Ability to analyze computer system problems or errors and devise corrective measures

• Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution

• Ability to read and interpret technical literature and evaluate product acceptability and/or quality

• Ability to read and interpret technical literature and evaluate product acceptability and/or quality

• Ability to analyze and resolve computer system problems and devise corrective measures

• Ability to configure and install computer hardware and software for users

• Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment

• Ability to supervise subordinate staff

Additional Information:

Salary Information:

$43,000

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Kathleen Davidson, Chief of Staff for Enrollment Services, [email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:
N/A

Frequent Physical Activity:
N/A

Occasional Physical Activity:
N/A

Benefits Eligible:
Yes