Concierge & Administration Workers

• Various casual roles, based in Melbourne, CBD
• $36.8972 per hour + 25% casual loading + super
• Highly rewarding role within an impactful program

About the role

Our Concierge and Administration Workers are part of Elizabeth Street Common Ground (ESCG) a first-of-its-kind long-term, supportive housing development in Australia. The development is based on five key elements:

• Permanent – offering self-contained, high-quality housing
• Safe – 24-hour staffing and controlled secure access to the building and apartments
• Affordable – with rents set at a maximum of 30% of income
• Supportive – with onsite supports to help stabilise and sustain housing
• Diverse – a social mix of tenants ensuring a thriving community (131 studio apartments)

WHAT YOU’LL BE DOING

The position will primarily be responsible for the smooth operation of the Front of House area and undertaking a range of administrative tasks and other activities as directed by the Management team. The role will work collaboratively with Case Managers, after hours and tenancy management teams to ensure the ongoing well-being of 65 formerly homeless tenants, and act as agents on behalf of the landlord after business hours and on weekends.

Potential shifts can be during weekdays, weekends and night shifts, including:

• Weekdays:
  • 8 AM – 4.06 PM
  • 3 PM – 11 PM
  • 10.15 PM – 8.15 AM
• Weekends:
  • 7.45 AM – 3.15 PM
  • 3 PM – 10.15 PM
  • 10 PM – 8 AM

YOU WILL

• Monitor well-being of tenants through informal engagement and communicating issues to support and/or tenancy staff as they arise.
• Facilitate referrals to external services as required.
• Assist tenants, staff and visiting professionals in accessing communal and program spaces within the building.
• Respond to and report building maintenance issues as they arise.
• Monitor CCTV and responding to all critical incidents and emergencies in accordance with ESCG and landlord procedures and policies, including defusing elevated client behaviour.
• Maintain, utilise, and update accurate records in the range of systems that have been established at Front of House e.g. Communications Log, Critical Incident Reporting, Daily Sighting Register, Visiting Professionals Register.

For more information, please refer to the position description.

What we’re looking for (key selection criteria):

• Positive relationships and communicate with people of diverse backgrounds and abilities.
• Good interpersonal and communication skills, both verbal and written.
• Demonstrated ability to work with people with complex needs.
• Experience in Front of House/Reception duties.
• Demonstrated ability of effective IT skills and demonstrated capacity to use client management systems.
• Demonstrated capacity to complete designated work tasks and utilise time effectively with proven problem-solving skills.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
• Have qualifications, or are working towards qualifications in Social Work, Youth Work, Community Services or another related discipline (desired).

What’s on offer for casual employees

• Contributing to useful and rewarding work and giving something back to the community
• Flexible working arrangements
• Training and career growth opportunities across Launch Housing
• Positive, supportive and friendly teams
• Enjoy working in a diverse and inclusive workplace

OUR PERMANENT AND FIXED-TERM EMPLOYEE BENEFITS INCLUDE:

• Contributing to useful and rewarding work and giving something back to the community.
• Wellbeing days, ceremonial leave, carers leave and study leave.
• Flexible working arrangements.
• Purchased leave.
• 17.5% leave loading.
• Gender neutral paid parental leave (after 12 months of service).
• Training and career growth opportunities across Launch Housing.
• A portion of your income can be tax-free by salary packaging your personal expenses.
• Additional tax-free salary packaging on dining and accommodation expenses.
• Positive, supportive and progressive work environment.

WHY JOIN LAUNCH HOUSING

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we’re striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

HOW TO APPLY

To apply for this opportunity, please click on ‘Apply Now’ button. Please submit a covering letter addressing the key selection criteria, stating your availabilities/preferences for the shifts outlined above and your CV.

Please note shortlisting will occur on a rolling basis, so please don’t delay in submitting your application.

If you need additional information about this role, please contact Grainne O’Hanlon on [email protected] using the subject line: Concierge & Administration Workers enquiry via EthicalJobs.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We’re committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected] using the subject line: Concierge & Administration Workers enquiry via EthicalJobs.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

A position description is attached.