Configuration Management Analyst | S2 | Milton Keynes | End User Technologies

Job title:

Configuration Management Analyst | S2 | Milton Keynes | End User Technologies

Company

Santander

Job description

Configuration Management Analyst | S2 | Milton Keynes | End User Technologies

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

Join our community.

As part of the Configuration Management Database (CMDB) Team, you will help ensure that high levels of data integrity and accuracy are always maintained. The CMDB is used to drive value, provide audit evidence and influence strategic decisions throughout the business and IT community, so attention to detail is critical in this role.

As a Configuration Management Analyst you’ll focus on ensuring all details for configuration items are accurate and complete in the CMDB- identifying issues and root cause for any inaccuracies.

You’ll be following the prescribed lifecycle process and procedures to ensure the registration, maintenance, and control of the CMDB, and ensure the integrity and accuracy of the data within.

The difference you’ll make.

• Ensuring high levels of data integrity and accuracy are maintained in the ServiceNow CMDB
• Controlling the CI update process ensuring that CI changes are reflected in a timely fashion
• Maintaining CI relationships in the CMDB as per the Configuration data model
• Developing metrics of CI management performance and reviewing Discovery jobs for completion and coverage
• Creation and maintenance of reports, management information, and process documentation
• Assisting in audits of the CMDB and proactively seek out data anomalies – identifying root cause and making recommendations for resolution

What you’ll bring.

• Experience in Configuration Management in a ServiceNow environment and of working to an ITIL Framework
• Expert data analysis skills and use of data analysis toolsets especially in auditing and maintaining the integrity of the CMDB
• Experience in developing automations via python or other scripting tools
• Solid understanding of technology stacks typically used in large organisations/ Excellent communication skills and evidence of being an effective team player
• Proactive approach to working practise and problem solving ability
• Ability to build working relationships with key stakeholders around the Bank including teams in Infrastructure, Cloud Engineering, Virtualisation, Enterprise Architecture and IT Security

It would also be nice for you to have.

• Experience in working with Cloud environments (Public and Private)
• Experience of working in a Banking environment
• Experience of working with datasets from other tools: Flexera, BigFix, SCCM, Aperture, AWS
• Experience with a wide set of data manipulation or BI tools and IT Asset Management

What else you need to know:

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This role is based in Milton Keynes and our current expectation is at least 2 days in an office every week.

Application process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–

1st Stage – Technical Interview – this will a 30min technical interview with one of the team

2nd Stage – A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation.

If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• Share in Santander’s success by investing in our share plans
• Support your favourite causes through charitable giving and our community partnerships

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.

Expected salary

Location

Milton Keynes

Job date

Mon, 15 Jan 2024 03:38:11 GMT

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