Consult Coordinator

The Pathology Department is seeking a Consult Coordinator to perform duties related to and including accessioning second opinion and confirming consult cases. Correctly identifies, obtains and enters patient demographics, clinical impression, and insurance billing information. Interaction involves consult coordinators, pathologists, pathology assistants/residents, laboratory technicians, medical transcriptionists, administrative assistants, medical records/surgical pathology archivists, couriers, clinicians and patients. Work cooperatively and successfully in a team environment. Carries out responsibilities in a timely fashion, providing a high level of customer service and performing tasks accurately. Knows and understands policies, work rules and procedures.

Specific Duties & Responsibilities

• Receive and set up consult cases, makes sure that slides/blocks and paperwork match.
• Checks for/obtains billing information.
• Accurately accession second opinion and confirm cases, enter billing information
• Print slide labels.
• Bar code labeling of paperwork.
• Enter information for on-line ordering of special/immunohistochemical stains. Monitor and file tissue blocks and unstained slides.
• Backup for answering telephone, provide superior customer service and follow-up on requests, questions or concerns while adhering to policies, work rules and Johns Hopkins standards for service excellence.
• Mail reports. Enter data in Pathology Data Systems, Federal Express Shipping system and package slides for return to institution. Amend reports as needed.
• Utilize established procedures to recognize discrepancies in patient medical records and report corrective action to Quality Assurance Coordinator.
• Transport slides/materials within 550 Building and to Weinberg.

Special Knowledge, Skills, & Abilities

• Extensive knowledge of pathology medical terminology, insurance and billing practices, anatomy, diagnoses, and operational procedures.
• Knowledge of computers, data entry, fax machine, photo-copy machine and other general office equipment; analytical ability to work with numbers and accuracy is essential; communication and interpersonal skills to interact with patients, clinicians and other staff; ability to work independently, prioritize work and handle detail information under tight deadlines; understand implications of correct entries and effect on patient diagnoses and billing.
• Familiar with web-based applications and can easily develop skills on new systems. Maintain cooperative working relationships within a confined area.

Specific Physical Requirements

• While performing the duties of this job, the employee may remain in a stationary position (sitting) up to 60% of the time and standing/walking at 40%.
• Occasionally required to traverse throughout the laboratory or to retrieve equipment, supplies, or specimens from other locations on campus.
• The employee is required to operate computer keyboard, laboratory instruments, and small laboratory tools such as pipettes, cutting instruments, glass tubes, dishes, and/or slides.
• Constantly repositions self to perform duties at laboratory workstations, gathering specimens, and loading equipment.
• The employee is required to use hands/fingers to touch, type and/or feel.
• Will operate computer keyboard, and/or laboratory instruments, small laboratory tools such as pipettes, cutting instruments, glass tubes, dishes, and/or slides.
• Prolonged vision requirements including viewing computer screen, paper reports/documents charts and results.
• Visual acuity is required to distinguish fine gradation of color or structure and closely examine specimens (including via a microscope) for laboratory positions.
• Position is primarily in a laboratory environment where exposure to toxins and infectious agents exist, but potential for personal injury or harm is minimized if established safety and health precautions are followed for assigned work areas.
• Must refer to and are expected to comply with procedure manuals, follow proper laboratory protocols and safety policy/procedures, and be familiar with material data safety sheets in assigned work areas.
• Able to read and understand all Health, Safety and Environment (HSE) guidelines applicable to assigned work area.
• Working in laboratory where there may be discomforts due to odors, noise, temperature fluctuations, and working around lab equipment.
• Research areas may include animal, human, human products, DNA, and radiation protocols.
• Clinical Research and patient care duties may require direct interaction with patients at all levels of health or illness; including those noted with precautions/contagious symptoms or disease.
• Use of personal protective equipment may be advised or required.
• May transport equipment and supplies usually less than 40 pounds from one area to another including laboratory supplies or luggage.
• May be required to lift and/or move up to 50 pounds with proper training, or precautions/lifting aides. In some areas, workspace is limited.
• While most of our positions require on-site presence; where positions are approved for alternate work locations (remote work) – specific expectations will be outlined and documented; and the safety of work environment, security of work information, and productivity measures are regularly reviewed with employees and subject to on-going approval by management. Staff should be aware of and report other remote work implications and requirements that may impact them or the organization.
• Staff may be required to complete annual competency review, and must insure compliance with Johns Hopkins Policy, Laboratory Policy & Procedure, Health, Safety & Environment regulations, and all applicable privacy & confidentiality laws/practices. Annual training and testing requirements.
• This is a Required Attendance position. Some areas maintain 24/7 operations and may require rotating shifts, evening, overnight, weekend, or holiday schedules. Some areas require on-call duties. Where designated positions are clinical or required attendance. In the event of a declared emergency, including but not limited to weather events, major disasters, or community unrest/events – staff may be required to report to work and/or remain at work.

Minimum Qualifications

• High School diploma or equivalent required.
• Experience in a medical office environment or equivalent experience.

Classified Title: Consult Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: Min $16.00 – Max $28.50 HRLY ($46,145 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:00am-4:30pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: ​​​​​​​SOM Pat Surgical Pathology
Personnel area: School of Medicine 

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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