Consultancy – Essential Business Skill Training

The specific objectives of the consultancy are to:

The expected outcomes for both trainings are summarised below and are not exhaustive.

1. Efectivé comunicación skill

In the capacity to develop her/his communication skill including:

• The importance of effective communication and the effects of poor communication in the working environment
• Possible barriers to communication and methods to overcome them
• Ways to ensure effective communication:
• Preparing, matching and delivering the message
• Questioning and listening to uncover the right information
• Active listening – are you doing this?
• Non-verbal communication – body language and tonality
• Effects of attitudes, perception and cultures on the interpretation of non-verbal messages

In the capacity to give and receive feedback

Dealing With Challenging People & Situations

Holding Challenging Conversations

• Understanding what challenging conversations, you might face
• Creating the right environment – choosing the right method and setting to hold this conversation
• Positioning difficult conversations – planning and preparation
• Delivering difficult conversations and messages – structure
• Changing behaviour by choosing a different perspective

Resolving Conflict

• The types of conflict that exist and specific strategies to handle each one
• Conflict management styles
• Statements based on reasons vs expectations
• Responses to feedback
• How to handle difficult reactions to feedback

Action Planning

• The individual will define what she/he is going to do more
• The individual will define what she/he is going to do less
• The individual will define what she/he is going to start
• The individual will define what she/he is going to stop

1. Performance appraisal training

Principles of effective appraisal:

• Performance management concept and objectives
• Principles of effective performance appraisal discussions
• Organisational performance appraisal process

Setting SMART objectives:

• Objectives setting process
• Communication performance objectives
• Writing SMART performance objectives
• Defining a capacity building plan

The appraisal meeting:

• Structuring and introducing the appraisal meeting
• Identifying the key skill needed
• Evidencing performance

Appraisal skill:

• Questioning, listening and giving feedback

Performance appraisal documentation:

• Reviewing internal performance appraisal documentation
• Providing follow-up to the appraisal and frequency
• Preparing for the performance appraisal meeting

1. Facilitation and presentation skill training

Facilitation skills

• Define facilitation & identify its purpose
• Understand the benefits of good facilitation
• Master the role & focus of a facilitator
• Learn effective tools for preparing for an effective facilitation session
• Master techniques for effective facilitation
• Learn how to help a group reach a consensus and a final solution,

Presentation Skills

• Learn to design effective & engaging presentations

• Select the most suitable delivery method based on the audience, the environment & the message being delivered

• Master effective verbal & non-verbal communications techniques

• Gain insight into effective techniques for calming nerves

• Learn different tools to add diversity & interest to engage an audience

• Learn to pump it up a notch to deliver higher energy presentations

  The consultant will be required to:

• Liaise with DRC HR manager and Area HR focal on how training provide.

• Conduct total 6 days and each round takes 3-days training of relevant session regarding on Essential business skill for staffs.

• Analysis of results should be shared with final report. Results should be analysed on the individual level as well as the group level and should identify and highlight specific topics that need further improvement.