Consultancy: Knowledge Management Consultant for Technology for Development (T4D) – ICTD Digital Centre of Excellence – remote

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, a connected world  

ICTD’s Digital Centre of Excellence (DCOE) provides guidance for Technology for Development (T4D) practitioners in regional and country offices. Among other things, it maintains and promotes the Technology Playbook, as well as the ICT & Digital Innovation Operating Model (IDIOM). It also provides guidance on the scale-up/implementation of specific digital products such as RapidPro.

How can you make a difference? 

DCOE aims to hire a Knowledge Management (KM) consultant, that can improve the distribution of T4D-related guidance, most importantly via UNICEF’s internal communication channels such as SharePoint. The scope of the consultancy also includes promotion activities for T4D related guidance, such as Yammer Posts, Webinars, potentially ICON story, etc.

Scope of Work:
1. SharePoint update for T4D related guidance
Develop (content and design) a new Digital Programming knowledge hub on SharePoint, covering Tech. Playbook, IDIOM and other tools. Develop a cohesive narrative for how the tools support different aspects of digital programming. Solicit and incorporate feedback from regional and country offices. Focus on ease of discoverability and adoption, as well as alignment with global Enterprise Content Management (ECM) guidance, and other key KM resources in the organization on T4D/digital programming and innovation, such as PPPX and Innovation Resource Channel. Ensure alignment across various T4D related SharePoint across the organization.

2. Community management: Promotion of and engagement on updated SharePoint page
Conduct outreach activities to promote the SharePoint site, e.g. through ICON, Yammer, ICTD Newsletters, Webinars, etc. Establish metrics to track site visits and use. Continuously improve the site based on user feedback. Develop content to promote the updated resources at the T4D TeamOne training in January 2025.

3. Support development of the ‘digital programming guidebook’ and other digital programming tools/guidance: Design and implement an intuitive SharePoint structure and content for the digital programming guidebook and other key tools, such as Djenga
software maturity assessment.

4. Knowledge management governance for T4D: Establish processes for continuous maintenance and governance of the Digital Programming Knowledge Hub and associated knowledge management resources, in collaboration with the T4D teams in ROs.

 

 

Work Assignments Overview	Deliverables/Outputs	Delivery Deadline
Review of existing T4D resources and draft vision for Digital Programming Knowledge Hub	Draft vision for future set up of the  Digital Programming Knowledge Hub covering key topics and site structure/navigation building on consultations across regions.	1 month after start date
SharePoint updates -draft	Updated SharePoint pages for Digital Programming Knowledge Hub (incl. Djenga software maturity assessment) and Digital Programming Guidebook incl. KPIs to measure adoption and use developed.	2 months after start date
User engagement and testing and finalization of drafts	Updated content shared with ROs and COs and feedback incorporated into the pages. Alignment created with other key pages incl. ICTD corporate pages.	3 months after start date
Dissemination and promotion	At least 2 promotion activities such as articles and Webinars implemented. Engagement of country offices across all regions created.  Content for T4D TeamOne training designed.	4 months after start date
Continuous improvement and maintenance	Governance for long-term maintenance and improvements of the sites developed	5 months after start date

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To qualify as an advocate for every child you will have… 

• A Bachelors university degree in International Development, Economics, Business, Media and Communications, or related field
• A minimum of 5 years of relevant professional experience
• Experience working in UNICEF T4D is required
• Experience in working with UNICEF country offices on the deployment of technology products is required
• Experience in knowledge management (ideally using SharePoint) and community engagement is required
• Experience in developing tools and guidance (such as work aids and templates) for UN users
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.                                                                                                                                                                                                                                                                                                                                                       

For every Child, you demonstrate… 

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit  here. 

 

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.