Consultancy – Knowledge Management Consultant Req.#570710

Towards external knowledge management, the consultant will work to (a) provide quarterly updates to DGCA on any changes to content on unicef.org; (b) development and management of select external communication portals, including Knowledge at UNIC hosted by DAPM.
The consultant will be supervised by the Partnerships Specialist in the Office of Director, PG-Health. The consultant will collaborate with colleagues from UNICEF Regional and Country Offices, Unit Leads and the Knowledge Management focal points in the Health Programme Team, as well as others in relevant divisions/offices to support knowledge management towards the implementation of Health results in the 2022-25 Strategic Plan.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, HEALTH

Vacancy Announcement: Consultant

Consultancy Title: Knowledge Management Consultant

Station: Office of Director, Health – Programme Group – NYHQ

Duration: 1 April 2024 – 31 March 2025

Home/ office Based: REMOTE

About UNICEF

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world’s leading children’s rights organization would like to hear from you. For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries.

BACKGROUND

Purpose of Activity/Assignment:

Supportive to the realization of health results in the 2022-25 Strategic Plan, the Health Programme Team is currently implemented its Knowledge Management approach, aligned to the corporate standards, to support the work of the UNICEF Health workforce in regions and country offices. This includes the implementation of: a) the corporate Document Management System for storing and retrieving documents systematically and efficiently across the organization; b) Communication and collaboration sites over the SharePoint portal; c) Knowledge base for papers, research, evaluations, publications; d) database of e-learnings; e) Yammer; and f) Periodic newsletters.

Towards external knowledge management, the consultant will work to (a) provide quarterly updates to DGCA on any changes to content on unicef.org; (b) development and management of select external communication portals, including Knowledge at UNIC hosted by DAPM.

Scope of Work:

EXPECTED RESULTS (measurable results and further detailed below)

1. Strengthen knowledge exchange and communication on both internal and external platforms
2. Streamline access to Health-related information in a systematic and user-friendly way
3. Enhance external visibility and access to knowledge products and Health-related information
4. Promote Thought Leadership and Evidence-Based Knowledge Management
5. Improve KM capacity within PG-Health staff community

DELIVERABLES

1. Support in developing and disseminating External Health Newsletters
2. Support in developing and disseminating Internal Health Newsletters
3. Develop and disseminate PG-Health Knowledge Management KPIs
4. Manage PG-Health internal SharePoint Pages and Database
5. Publish UNICEF Health Knowledge products on externally facing platforms (unicef.org and Knowledge@UNICEF) as per DGCA/DAPM guidelines
6. Provide KM support to PG-Health, and support in delivering key KM priorities

Terms of Reference / Key Deliverables:    

1. Develop and disseminate external health newsletters and draft key messages for events/meetings	6 external newsletters published At least 4 key messages briefs drafted	26 Apr 28 Jun 30 Aug 25 Oct 21 Dec 21 Feb 2025
2. Develop and disseminate internal health newsletters	6 internal newsletters that include CO/RO/HQ story highlights developed and published on SharePoint and Yammer	15-17 May 10-12 Jul 11-13 Sep 13-15 Nov 23-25 Jan 2025 12-14 Mar 2025
3. Health KM KPIs	4 KM KPIs published	30 June 30 September 31 December 31 March 2025
4. Manage Health SharePoint Pages and database	12 maintenance reports of Health SharePoint pages and database* prepared At least 12 individual support requests from teams are completed   *Health knowledge base, guidance and tools database, webinar database, E-learning library, case study, videos and stories database,	30 April 31 May 30 June 31 July 31 August 30 September 31 October 30 November 31 December 31 January 2025 28 February 31 March
5. Update unicef.org Health Programme pages within DGCA policies	At least one annual and four ad hoc updates of each Health Programme Page on unicef.org implemented. At least 10 Health products published on unicef.org, followed by quality assurance and facilitation of clearance process.	30 April 31 May. 30 June 31 July 31 August 30 September 31 October 30 November 31 December 31 January 2025 28 February 31 March
6. Maintenance of Knowledge@UNICEF platform for PG-Health	Participate in 12 UNICEF KM focal point meetings and provide Health updates, table issues, and seek guidance Quality assure and publish at least 5 products on the platform (once platform launched)	30 April 31 May 30 June 31 July 31 August 30 September 31 October 30 November 31 December 31 January 2025 28 February 31 March

Qualifications

Education:

• Masters in Communications, journalism, social sciences, public health, international development or related degree.

Work experience:

• A minimum two years of experience in knowledge management, and utilization of specific knowledge management platforms, as well as development of KM guidelines and approaches is required.

Competencies/Knowledge:

• Strong communication skills (written and oral), with track record of writing and editing content for knowledge platforms.
• Previous UNICEF experience and knowledge of UNICEF’s internal applications (Drupal, SharePoint) strongly preferred.
• Highly skilled with Microsoft Office Applications, including SharePoint and Yammer
• Good level of digital literacy and familiarity with digital tools UNICEF uses and available KM resources: Digital tools: Power BI Dashboards, Microsoft 365 apps (Word; Excel; PowerPoint; SharePoint, including collaboration sites; Yammer; Teams; etc.)
• Excellent interpersonal skills and demonstrated experience working in a multicultural environment.
• Passion and demonstrated commitment to UNICEF’s mission and core values
• Background/familiarity with UNICEF’s Health programme will be an asset.

Language skills:

• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset

Requirements: 

Completed profile in UNICEF’s e-Recruitment system and

• Upload copy of academic credentials
• Financial proposal that will include/ reflect:
  • the costs per each deliverable and the total lump-sum for the whole assignment (in US$) to undertake the terms of reference.
  • travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR
  • Any other estimated costs: visa, health insurance, and living costs as applicable.
  • Indicate your availability
• Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF
• At the time the contract is awarded, the selected candidate must have in place current health insurance coverage
• Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

U.S. Visa information:

With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4

Only shortlisted candidates will be contacted and advance to the next stage of the selection process

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results. View our competency framework at Here

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check

Remarks:  Individuals engaged under a consultancy will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants. Consultants are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.