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This definition reflects the viewpoint that capacity resides within the following three levels:
• The enabling environment describes the broader system within which individuals and organizations function and one that facilitates or hampers their existence and performance. This level of capacity is central to the understanding of capacity issues, as it determines the ‘rules of the game’ for interaction between and among organizations. Capacities at the level of the enabling environment include policies, legislation, gender power relations and social norms, all of which govern the mandates, priorities, modes of operation across different parts of society.
• The organizational level of capacity comprises the internal policies, arrangements, procedures, and frameworks that allow an organization to operate and deliver on its mandate, and that enables the coming together of individual capacities to work together and achieve goals. If these exist, are well-resourced and well-aligned, the capability of an organization to perform will be greater than that of the sum of its parts.
• The individual level, at which capacity refers to the skills, experience and knowledge that are vested in people. Some of these are acquired through formal training and education, others through learning by doing and experience.
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