UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world

UNICEF’s role in planning, measuring, tracking, and reporting results for children requires the ability to gather, integrate, and share information between multiple actors. The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions.

While UNICEF’s programme activities are increasingly digital, often programme officers in country offices have little understanding of a country’s ‘digital lay of the land’. As ICT colleagues are called on to support country offices’ digital transformation (DX) agendas, these colleagues are faced with significant manual work conducing desk reviews to present a ‘digital situation analysis’ to aid DX (Digital transformation) and programme planning processes. DCOE has developed a proof-of-concept tool ‘DXINT’ (‘digital transformation intelligence’) to automate the ingestion, transformation, and presentation of ‘digital transformation intelligence’ that can be used for these purposed. After quickly prototyping with regional and DCOE colleagues ahead of certain country visits, DCOE now wishes to move from ‘proof of concept’ (POC) to ‘minimal viable product’ (MVP). So, the Digital Centre of Excellence seeks a Product Manager to support the refinement of DXINT requirement specifications, develop documentation & communication materials, gather user feedback, create user guides/manuals, and case studies to drive better practices, advanced usage, and more effective use of DXINT to achieve results for children.

How can you make a difference?

We are looking for a technically capable product expert with a passion for working with open-source Technology for development(T4D) projects. The successful candidate will be able to gather inputs and feedback to understand what features, content, and functionality are needed to engage end users sustainably. The Product Manager (dxint) may also liaise with counterparts at external organizations, as necessary, for building relationships, technical documentation for open-source projects and other initiatives related to ICTD DCOE. The Consultant will also support ICTD DCOE, country office and regional office teams in leveraging the technical documentation to successfully implement programme objectives as well as in the creation of materials for advocacy and
sharing outcomes with a wider audience. The consultant may be required to represent UNICEF and ICTD at meetings, conferences, and other events, as well as attend meetings with colleagues based in the field.

The Product Manager is expected to support the deliverables:

1. Support DXINT product design and enhancement activities:

To qualify as an advocate for every child you will have…

• An advanced university degree (Master’s or higher) in Business analysis, Data analysis, or Product management
• A minimum of 5 years  of relevant professional experience in product management, business analysis, requirements elicitation, technical writing, or data analysis; incl. ability to present complex technical topics for a non-technical audience.
• Experience in producing product documentation and guidance (such as work aids and templates) for users.
• Experience with human-centred design and cocreation methodologies as well as online tools for the same.
• Experience in demand management and expectations management.
• Strong analytic skills; incl. data analysis & visualization.
• Experience using content management systems such as SharePoint, WordPress, Wikis, etc.

• Experience with JavaScript or Python charting and visualization tools (such as Plotly, Seaborn, Vega, D3) and Markdown.
• Experience using wireframe, design tools.
• Experience in developing tools and guidance for UNICEF users or similar contexts.
• Knowledge of UNICEF digital platforms, T4D structures and processes.
• Familiarity with humanitarian or development programmes
• Experience working closely with software engineering teams
• Ability to work in a team and in a diverse work environment
• Experience working in low-resource settings and designing for multicultural audiences

• Developing country work experience and/or familiarity with emergency is considered an asset.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit   here

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks: 

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.