Consultancy: WeShare.unicef.org Governance and Support (remote-based, 11.5 months) – GCA, NYHQ – Requisition# 574287

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child

The WeShare.unicef.org Governance and Support Officer is responsible for advising UNICEF offices and staff with regards to DAM governance specific to UNICEF communications assets on WeShare.unicef.org, including video and photography. The Officer’s role is to make both analytical and technical recommendations that address content on the platform and related workflow for WeShare.unicef.org Users, in order to maintain a reliable information with related quality control services.

How can you make a difference? 

Visual imagery is a cornerstone of UNICEF’s brand, fundraising, advocacy and communication. While digitalization and globalisation have meant that people all over the world can experience UNICEF’s visual content – including those who the content represents – it has never been more important to ensure that our visual identity is aligned with UNICEF’s core values. 

The role is responsible for monitoring multimedia uploaded to WeShare.unicef.org, in order to facilitate compliance with DAM governance and guiding UNICEF staff through a rapidly changing digital landscape to help the organization communicate more consistently to effectively advocate and fundraise for children worldwide.

Expected results: (measurable results)

• Support organizational WeShare.unicef.org governance and compliance efforts to develop a cohesive UNICEF multimedia presence in the DAM.
• Assist all UNICEF offices, including National Committees, to implement and comply with policies, procedures, standards, guidelines, and SOPs related to content hosted on the DAM.
• Train WeShare.unicef.org Administrative Users on system workflow and the importance of adherence to standards for the integrity and retrieval of assets. 
• Maintain policies and guidelines for metadata standards.
• Support stakeholders in the implementation of the governance framework for WeShare.unicef.org .

Description of the assignment

Quality Control of DAM assets

• Support quality control measures for UNICEF’s DAM content on WeShare.unicef.org.
• Conduct regular reviews of new assets and quality of information included with assets.
• Provide feedback and support to UNICEF offices engaged in new content production and regarding non-compliant assets.

Knowledge Management and Capacity Building  

• Provide training support to all offices interested in using WeShare.unicef.org.
• Design and develop learning activities and materials for staff on best practices relating to DAM content.
• Develop, publish, and maintain technical tips-and-tools for WeShare.unicef.org users.
• Monitor, evaluate and report on capacity building outcomes and impacts.  
• Contribute to and participate in tools and software selections, collaborate with other units in the organization to identify and recommend new opportunities that will have an impact on WeShare.unicef.org.
• Support the helpdesk and case management for WeShare.unicef.org, providing technical guidance, support and solutions for incoming queries and requests.

Technical Support and Troubleshooting 

• Beta-test functionality of upgrades and integrations related to WeShare.unicef.org.
• Provide technical assistance when integrating DAM services with other UNICEF platforms and services. 
• Assume change management role when required to support Administrative Users after an upgrade.

Reporting requirements (If applicable)

Report on capacity building impacts; Report on help-desk cases

Duty Station

Remote-based, no travel to NYHQ required.

Travel (If Applicable) – N/A

The Consultant will not be entitled to any separate travel entitlements under the Contract. All expenditure related to the travel plans set out in the Contract are deemed to be covered as per financial proposal. If UNICEF determines that the Consultant unexpectedly needs to travel in addition to the travel already included in the Contract in order to perform the Deliverables, such travel shall be further added through an amendment setting out the additional fee in consideration of the additional travel requirements on the following basis:
(a) UNICEF will pay for travel in economy class via the most direct and economical route; provided however that in exceptional circumstances, such as for medical reasons, travel in business class may be approved by UNICEF on a case-by-case basis.
(b) UNICEF will reimburse the Consultant for out-of-pocket expenses associated with such travel by paying an amount not exceeding the daily subsistence

Timeframe

Start date: 17 November 2024                            End date: 1 November 2025  

Detailed deliverables:

To qualify as an advocate for every child you will have… 

• Minimum academic requirement and field of expertise: Bachelor in communication, digital media or other related disciplines.  

• A minimum of 5 years of progressively responsible experience in digital communications, multimedia production and post-production, in an international organization and/or large corporation is required to be eligible for this role. 
• Experience working as an Admin User in a Digital Asset Management system, eg Cortex/OrangeDAM by Orange Logic or other. 
• Experience servicing research requests in multimedia library. Experience in providing client-facing support and training to users and business units.    
• Experience in production environment, creating photo/video content and related metadata.
• Brand or visual identity policy development experience is highly desirable. 
• Strong partnership building skills to effectively nurture relationships in a multicultural and de-centralized working environment. 
• Ability to identify systemic issues, formulate opinions and make recommendations to resolve those issues.
• Ability to explain complex ideas and concepts concisely in both written and oral forms.
• Proven ability to transfer knowledge and skills.
• Ability to handle multiple assignments with competing and tight deadlines.
• Ability to work both collaboratively and independently.
• Strong attention to detail.
• Strong analytical and interpersonal verbal and written communication skills.
• Experience with UN/UNICEF is an advantage

For every Child, you demonstrate… 

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit  here. 

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts. 

Child data role (NO)

More information is available in the Child Safeguarding SharePoint and Child Safeguarding FAQs and Updates

If yes, please indicate the number of hours/months of manipulating or transmitting personal-identifiable information of children (name, national ID, location data, photos): 11.5 months

Application Guidance
All applications must contain the following (incomplete applications will not be taken into consideration)

1. Fully completed  Copy of Technical Proposal Form – Updated 10 April 2023.xlsx

2. Fully completed  Copy of Financial Proposal Form – Updated 10 April 2023.xlsx

3. Fully completed applicant online applicant profile

4. Cover letter

5. Resume

EVALUATION AND SELECTION PROCESS

Technical Assessment Criteria (applications will be evaluated based on the following technical criteria):

Each Proposal will be evaluated against a weight allocation of 70% for the technical proposals and 30% for the financial proposal.  The total maximum obtainable is 100 points.  The minimum acceptable technical score is 49.

Candidates are requested to submit their Financial Proposal form and it will be evaluated based on the overall financial offer.

FEE

Requests for services under an individual contract requires that the consultant indicates their all-inclusive fees (including lump sum travel and subsistence costs, as applicable) for the services to be provided.

When submitting their bid, the consultant is also advised to take into consideration as part of their bid for the assignment the cost of health insurance and/or photographic, video-graphic equipment if such equipment is needed to complete the deliverables of the assignment.

Health Insurance

The Consultant is fully responsible for arranging, at their own expense, such life, health, and other forms of insurance covering the term of the Contract as he or she considers appropriate. The Consultant is not eligible to participate in the life or health insurance schemes available to UNICEF and United Nations staff members.

VISA REQUIREMENTS

With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4.    

IMPORTANT – G4 Visa is only valid if the consultant will reside within the tri-state area during the duration of the assignment. It is illegal to apply and obtain a visa for consultants who do not intend to reside within the tri-state area during the duration of the consultancy assignment.

IMPORTANT NOTE

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or LTA contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts. 

UNICEF is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.