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Result of Service
Duties and Responsibilities
The Office of the United Nations Ombudsman and Mediation Services (UNOMS), was established as the informal pillar of the internal system of administration of justice, to make available services of impartial and neutral persons to address work-related concerns of UN employees. Under the general authority of the UN Ombudsman and the immediate supervision of the Regional Ombudsman and/or the Chief of Service, the Consultant for Conflict Resolution will be responsible for the following duties: Provide alternative dispute resolution services to employees of the United Nations Secretariat and other offices served by the informal pillar of the Administration of Justice system. Conduct mediation by helping all parties to resolve workplace conflicts in a voluntary and confidential process, acting as a neutral third-party, facilitate and help conflicting parties to discuss issues and negotiate an agreement. Maintain neutrality, impartiality and confidentiality towards all visitors, gather information as appropriate, and help identify and understand issues and interests, explore options, and generate solutions. Offer creative and expert advice on the best option or dispute resolution technique to meet the visitor’s needs. Work collaboratively to achieve solutions to employment related problems as requested. Develop relationships with visitors and advise on services available from UNOMS. Where required, assist in follow up to receive feedback and to advise visitors of further available services.
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