Consultant – Interaction (UX) Designer, UNICEF East Asia and Pacific Regional Office (EAPRO), Bangkok, Thailand

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfilling their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a better future

UNICEF works to ensure the rights of all children in the East Asia and Pacific Region.  This means the rights of every child living in this country, irrespective of their nationality, gender, religion or ethnicity, to:

• survival – to basic healthcare, peace and security;
• development – to a good education, a loving home and adequate nutrition;
• protection – from abuse, neglect, trafficking, child labour and other forms of exploitation; and
• participation – to express opinions, be listened to and take part in making any decisions that affect them

How can you make a difference?

The ICT and Digital Innovation Section at UNICEF’s East Asia and Pacific Regional Office (EAPRO) is looking for an Interaction (UX) Designer to lead and support the design and delivery of user-centred digital solutions. This role will focus on designing tools and systems to streamline and improve situational reporting (SitRep) and data-driven emergency responses. Collaborating with a small data team and a wider set of stakeholders, the designer will contribute to developing automated visualisations and cost estimation tools for disaster response, as well as supporting high-effort initiatives such as damage assessments for health and education infrastructure to lead and support the design and delivery of user-centred digital solutions.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them reach their full potential. We are committed to achieving sustainable development and innovation by placing user needs at the heart of our programmes. This contract is an opportunity to contribute to designing transformative digital solutions for the most vulnerable populations.

Work assignment, Expected deliverable and Delivery schedule:

The consultant will collaborate with Frontier Data Lab (FDL), Regional Office Emergency team, and COs to:

• Develop user-centred design concepts for automated situational reporting (SitRep) tool and other tools as required.
• Lead the design of systems, such as:

• Visualisation of population displacement.
• Cost estimation tools for disaster response.

• Support the development of systems, such as:

• Damage assessments for health and education infrastructure.
• Preparedness and impact estimation tools for scenarios with unreliable data collection during emergencies.

• Work with teams to design inclusive interpretable and actionable data visualisations of

• Mobility and displacement data
• Population density
• Health and Education Facility locations

• Translate research insights into actionable design decisions and innovative solutions that drive targeted humanitarian responses.

• Facilitate design sessions to ensure collaboration across teams, including policy, technology, and field teams.

• Document and communicate design decisions, risks, and trade-offs to stakeholders.

• Support alignment of design work to organisational goals and strategic priorities.

• Use agile methodologies to adapt to shifting priorities, requirements, and user needs.

Under the guidance of EAPRO’s Regional T4D Manager, the consultant will collaborate closely with

regional T4D and program teams, as well as T4D, data, and program teams based in country offices

throughout the East Asia and Pacific region.

1. Expected deliverable 1: Detailed workplan and inception report

Deliverable schedule: April 4^th, 2025
 

2. Design visualisation and cost estimation tools for disaster response.

Expected deliverable 2: Displacement visualisation tools and cost estimation dashboards.

Deliverable schedule: May 13^th, 2025

3. Develop user-centred design concepts for automated SitRep tools.

Expected deliverable 3: Prototypes for automated SitRep tools integrating real-time data sources

Deliverable schedule: June 27^th, 2025
 

4. Support damage assessment systems for health and education infrastructure.
   Expected deliverable 4: Designs for damage assessment systems in health and education infrastructure.

Deliverable schedule: August 11^th, 2025
 

5. Support/document design decisions, including identified risks, resolutions and provide final recommendations.
   Expected deliverable 5: Documentation of design decisions, including identified risks and resolutions and final report/recommendations.

Deliverable schedule: September 16^th, 2025
 

Duration of Contract:    17 March 2025 – 16 September 2025 (6 months)
 

Duty Travel:  No travel is required for this consultancy.

Payment Schedule:

The final fee will be settled after the satisfactory completion of the services mentioned above and the submission of final deliverables.

 

Date	Deliverable	Payment
April 4th, 2025	Detailed workplan and inception report	15%
May 13th, 2025	Displacement visualisation tools and cost estimation dashboards.	25%
June 27th, 2025	Prototypes for automated SitRep tools integrating real-time data sources	25%
August 11th, 2025	Designs for damage assessment systems in health and education infrastructure.	25%
September 16th, 2025	Documentation of design decisions, including identified risks and resolutions and final report/recommendations.	10%

 

To qualify as an advocate for every child you will have…

Core Skills (Practitioner Level): 

• Design Communication:

• Ability to articulate complex ideas and problems clearly to non-design stakeholders.
• Proven ability to build consensus and challenge assumptions constructively.

• Designing for Everyone:

• Experience designing ethical, inclusive, and accessible digital services.
• Knowledge of accessibility standards and regulations (e.g., WCAG).

• Designing Strategically:

• Experience aligning user-centred design with organisational goals and priorities.
• Ability to leverage risks, constraints, and opportunities to inform design.

• Designing Together:

• Skilled in planning and facilitating collaborative design workshops.
• Experience involving diverse stakeholders in the design process.

• Evidence-Based Design:

• Proficient in analysing and synthesising complex user research and data.
• Experience creating and testing hypotheses to refine designs.

• Iterative Design:

• Expertise in prototyping complex ideas and iterating designs based on user feedback.
• Experience applying agile methodologies to design processes.

Leadership (Working Level): 

• Experience leading and coordinating design efforts within teams.

• Strong ability to communicate the value of user-centred design to stakeholders.

• Proven ability to mentor and support junior designers.

Additional Requirements: 

• Minimum 3-5 years of professional experience in UX or interaction design roles.

• Strong portfolio showcasing at a minimum, 2-3 of examples of complex digital design projects that showcase UI skills

• Familiarity with tools like Figma, Adobe XD, or similar design platforms.

• Frontend html / css experience to support the team in applying designs to existing tools.
• Understanding of UNICEF’s mission and commitment to ethical design is a plus.

 

Interested candidates are requested to submit CV, full contact information of minimum 3 references, availability, and proposed daily professional fee in USD by 24 February 2025. 

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

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UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants. Consultants are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.