Consultant – IT Platform Change Management

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Qualifications

Purpose of consultancy

Support Health Emergencies Management Suite (HEMS) product launch and change management.

Background

The goal of the HEMS project is to provide seamless, rapid, active and actionable information flow across all actors throughout the full emergency management cycle to respond appropriately, minimize impact and prevent morbidity and mortality.

A Change Management expert is required to ensure the new platform benefits WHO as much as possible, by ensuring smooth roll out of the new product and promoting knowledge about how to use it and what information can be found by using it.

Deliverables

Essential:

• University degree in Public Communications, Language or related area of study.

Desirable:

• Business Analysis training or certification.

Experience:

Essential:

• At least 7 years change management experience, including performing the change management function for major IT product launches.

Desirable:

• Experience performing the change management function in a Public Health setting.

Skills:

• Demonstrated ability to write and design engaging promotional and explanatory communications and training material.
• Sufficient understanding of software solutions to understand how every aspect of the solution is meant to be used, to pass this knowledge on to users, and to maintain a backlog of change requests.

Desirable:

• Ability to understand business requirements and effectively translate them into software requirements.

Languages required:

Essential:

• Expert knowledge of English.

Desirable:

• Intermediate knowledge of additional UN language, preferably French.

Location

Off site: Home-based.

Travel

The consultant is not expected to travel.

Remuneration and budget (travel costs are excluded):

Remuneration:

Band level B – USD 7,000 – 9,980 per month.

Living expenses (A living expense is payable to on-site consultants who are internationally recruited):

N/A

Expected duration of contract:

10 months. Tentative start month: July 2024.

Additional Information

• This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• For information on WHO’s operations please visit: http://www.who.int.
• WHO is committed to workforce diversity.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
• WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
• Consultants working in Switzerland must register with the applicable Swiss cantonal tax authorities and social security authorities, within the prescribed timeframes (Guidelines issued by the Swiss Mission are available at: https://www.eda.admin.ch/missions/mission-onu-geneve/en/home/manual-regime-privileges-and-immunities/introduction/Manuel-personnes-sans-privileges-et-immunites-carte-H/Non fonctionnaires et stagiaires.html