Contact Centre Agent

Job title:

Contact Centre Agent

Company

Gap Personnel

Job description

Title: Contact Centre AgentSalary: £25,111.40Job Type: Temp to PermWorking hours: Monday – FridayWe are looking for a motivated and customer-focused Contact Center Agent to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering top-notch service. If you’re a great communicator with a problem-solving mindset, this role is perfect for you!While proficiency in Swedish is preferred, it is not essential, as candidates should be able to communicate fluently in English at a high level.We are currently implementing a hybrid working model, which allows for two days in the office (Wednesdays are mandatory) and three days of remote work.Hours of work: 8am to 16.15pm Monday to Friday (With an additional requirement to work until 17.00pm apx once every seven days)Main Duties:

• Answer incoming calls and respond to emails.
• Handle customer inquiries through both phone and email.
• Provide customers with information regarding products and services.
• Input new customer information into the system.
• Follow up on customer calls when necessary.
• Coordinate with service technicians.
• Arrange courier collections using shipping systems.

About You:

• Proficient in relevant computer applications.
• Required language proficiency.
• Understanding of customer service principles and practices.
• Familiarity with call centre telephony.
• Some experience in a call centre or customer service environment.
• Strong data entry and typing skills.

How to Apply:
If you’re ready to be a part of a growing team and make a difference in customers’ lives, we’d love to hear from you! Please submit your resume.If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business.gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the jobWhilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the futureBy applying for the above position and providing your personal data to us you understand that your data will be processed in line with our

Expected salary

£25111.4 per year

Location

Cardiff

Job date

Wed, 12 Feb 2025 02:20:18 GMT

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