Content and Communications Coordinator, Virtual Reception & Placement

Requisition ID: req51292

Job Title: Content and Communications Coordinator, Virtual Reception & Placement

Sector: Communications

Employment Category: Fixed Term

Employment Type: Full-Time

Compensation: USD 24.50 – 32.45 Hourly

Location: New York, NY HQ USA

Work Arrangement: Fully Remote

Job Description

Job Overview:  

From March 2022 – March 2023, the International Rescue Committee launched and implemented a first-of-its-kind service model for the resettlement of 556 Afghan Humanitarian Parolees (AHPs) who arrived through Operation Allies Welcome.  Via a comprehensive and personalized virtual case management model, the Virtual Afghan Placement and Assistance (VAPA) program provided per capita direct assistance, client-led case management, and resources and referrals for the successful resettlement of these new arrivals.  Building off of this award-winning program, the IRC now implements the Virtual Reception & Placement (VR&P) program for Special Immigrant Visa (SIV) holders, the Virtual Resettlement Line for humanitarian parolees, and the Welcome Corps Support Line for private sponsor groups welcoming newcomers through the Welcome Corps. 

Using the model developed during VAPA and further advanced for the current iteration of the VR&P program, the International Rescue Committee (IRC) aims to meet the ambitious goal of receiving and resettling up to 10,000 individuals in FY24 from the Western Hemisphere and Operation Enduring Welcome platforms.  This project will include coordinating steps overseas, partnering with a variety of stakeholders across the United States, and effectively establishing relationships in a virtual setting. 

This project’s remote and pioneering nature requires an experienced and adept communicator and content creator to inform all potentially eligible VR&P clients and partner service providers of the VR&P program, both overseas and domestically. The Content and Communications Coordinator also supports the development of accurate and accessible information materials for newcomers in the VR&P program, under guidance of the Program Officer, VR&P.

Major Responsibilities: 

Responsibilities include, but are not limited to:

• Develop a communications plan and related client-facing and external-facing content.
• Draft, revise, edit, and finalize content and resources that respond to the information needs of clients in VR&P.
• Work with VR&P service providers to ensure content creation responds to clients’ needs, questions, and other communications.
• Ensure content is visually appealing and user-friendly.
• Work with VR&P Cultural Orientation staff, develop content related to Cultural Orientation both domestically and overseas for VR&P clients.
• Work with colleagues to identify language needs and manage the translations of all information content.
• Other related duties as assigned.

Job Requirements: 

Education:  

• Bachelor’s degree or equivalent experience required in social work, social justice, human rights, migration studies, or related field.

Work Experience:

• 1-3 years of related experience.
• Experience working with refugee and newcomer populations preferred.
• Experience in developing client-facing content and communicating with external stakeholders required.

Demonstrated Skills and Competencies: 

• Understanding of the best practices in developing client-facing materials for newcomers.
• Lived experience welcome.
• Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements.
• Strong cross-cultural understanding and excellent communication skills, both written and verbal.
• High level of attention to detail.
• Experience developing client-friendly content using design platforms a plus.
• Experience in adult learning principles desirable.

Working Environment:   

• Fully remote.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period. 

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