Control Room Quality Specialist

Company Description

Work with Us. Change the World.

At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We’re one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Control Room Quality Specialist to be based in Milwaukee, WI.

Responsibilities:

• Review of emails for grammar, context, and/or spelling errors prior to disseminating emails

• Ability to work and communicate with control room staff, WisDOT management and/or AECOM management to correct issues or problems within control room

• Assist with Advanced Traffic Management System (ATMS) troubleshooting, testing, documentation, reporting, and control room usage

• Serve as a conduit between control room staff and ATMS vendor

• Assist in collecting, collating, and verifying accuracy of mobility data (e.g., incident clearance, travel times, travel speeds, secondary crashes, other traffic incident management measures) utilizing various databases to collectively optimize WisDOT’s roadway system performance (e.g., safety, security, reliability, signal performance metrics)

• Assist in developing and administering data collection methods

• Define problems, collect data, establish facts, and draw valid conclusions

• Brings information forward to WisDOT’s Statewide Control Room Engineer and/or AECOM’s Control Room Manager to develop improved procedures or activities within TMC

• Reviews and implements construction and monitoring plans for Intelligent Transportation System (ITS) components (e.g., CCTV cameras, dynamic message signs, portable changeable message signs, ramp metering, etc.)

• Assist with regional work zone coordination for traffic management plans and ITS usage

• Reviews and supports control room activities for nightly work zone lane closures by assisting with dynamic message sign usage

• Attends construction progress meetings when applicable to discuss project’s needs and addresses accordingly with scheduled dynamic message sign messages or portable changeable message sign messages

• Assist with ramp meter operational reviews and trouble shooting

• Assist with maintaining internal and external contact information documentation and organization

• Work with WisDOT staff to plan future ITS infrastructure based on prioritized operational needs

• Research performance measurement best practices at other Traffic Management Centers (TMCs) across the world and incorporate findings

• Maintain accurate records

​ Additional responsibilities include:

• Perform functions as a TMC Control Room Operator as needed

• Perform functions as a Flex Lane Specialist or in the process of training

• Attend periodic trainings

• Other duties as assigned by WisDOT or AECOM management

Qualifications

Minimum Requirements:

• HS + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience

Preferred Qualifications:

• Capable of multi-tasking and working in a fast-paced environment

• Excellent time management skills and attention to detail

• Strong command of the English language (to include punctuation, sentence structure, and technical editing)

• Ability to utilize skills such as proactive monitoring and situational awareness

• Ability to work independently with minimal supervision

• Prior experience as a control room operator or associated skills

• Previous background, education and/or experience in traffic operations or Intelligent Transportation Systems (ITS)

• Previous backgrounds and/or experience with public communications

• Previous experience with PowerBI, Tableau, or other data analysis and presentation tools

Additional Information

• Offered rate of compensation (Wisconsin locations only) will be based on individual education, qualifications, experience, and work location. The hourly range for this position is $19.00 – $32.00/hr.

• AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, U.S and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10101215

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: West

Career Area: Operations & Maintenance

Work Location Model: On-Site