Conversions Officer

• Future Students Division

• Be part of an organisation with a meaningful purpose and impact

• Join a University ranked world’s top 50

• 17% superannuation contributions and 17.5% annual leave loading

• Based at the picturesque St Lucia Campus

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting, real-world impact.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

• Access to flexible working arrangements

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• On campus childcare options

• Discounted parking (from just $5.75 a day)

• Salary packaging options

About This Opportunity  

The Conversions Officer, Future Students will play a critical role in managing and responding to international and domestic applicants to support conversion and recruitment targets for priority segments, markets and programs. The position reports to the Senior Manager, Future Students Conversions and will have a performance focus to achieve conversion and recruitment goals.

The position will work closely with internal stakeholders including International Admissions, Future Students Recruitment, Faculties and Marketing and Communication to contribute to the University’s strategic outcomes.

Duties and responsibilities include, but are not limited to:

• At the direction of the Senior Manager, Future Students Conversions, case manage international applicants across set priority segments, markets and programs to support conversion and commencements targets.  

• Provide advice to the Senior Manager, Future Students Conversions on areas for improvements in systems, processes and marketing and admissions information for prospective students.

• Draft communications to international applicants to support them to finalise their enrolments.

• Contribute to a performance-orientated and collaborative team culture that strives for excellence in service delivery.

• Inform future strategy by providing market intelligence to the Senior Manager, Future Students Conversions, Future Students Recruitment and International Admissions teams on trends, issues and opportunities as a result of direct contact with applicants.

• Maintain effective working relationships and regular communications with internal and external stakeholders across the University to deliver conversion activities outlined in agreed annual plans.

• Establish and monitor weekly offer holders’ reports, incomplete applications reports and acceptance/enrolment reports to provide detailed follow-up and assistance to applicants.

• Support the Senior Manager by providing analysis on the progress of conversion campaigns and outcomes, and provide recommendations for future plans, as required.

This is a Full-time,100% FTE, Continuing position, at HEW Level 6. The full-time equivalent base salary will be in the range $86,371.95 – $92,658.90 plus super of up to 17%. The total FTE package will be in the range $101,055.18 – $108,410.91 per annum.  

About You

• Completion of a degree in a relevant discipline or an equivalent combination of experience and/or training. 

• Proven experience to contribute to recruitment plans and implement successful initiatives through effective customer service and relationship management. 

• Experience in providing market intelligence, conducting research, and gathering data to help assess recruitment initiatives and inform future strategies. 

• Demonstrated skills to manage workload and implement recruitment initiatives including arranging logistics, preparing budgets, and solving problems to deliver initiatives on time and within budget. 

• Ability to effectively develop and manage channel partner relationships to achieve business goals. 

• Highly developed organisational, analytical and problem solving skills event and ability to manage high volume workload.

• Able to work independently as well as collaboratively in a team for shared outcomes and results. 

• High level communication and intercultural skills with the ability to prepare concise reports, draft marketing content specific to the target region, and conduct presentations.

• Knowledge of the Australian secondary and higher education sector. 

In addition, the following mandatory requirements apply:

• Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment. 

• Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. 

Questions?  

For more information about this opportunity, please contact Mr Tony Tong (Senior Manager, Future Students Conversions) at [email protected] .

For application queries, please contact [email protected]  stating the job reference number in the subject line.  

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section  

• Resume 

Please note that you will be asked to add all documents into the one upload box labelled ‘resume’, which is step one of the application form.

Other Information 

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion .  We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in our broader community, whether that be gender identity , LGBTQIA+ , cultural and/or linguistic , Aboriginal and/or Torres Strait Islander peoples , or people with a disability . Accessibility requirements and/or adjustments can be directed to [email protected]  

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close 13 February 2024 at 11.00pm AEST (R-34887).