Coordinator – After Hours

• Permanent role, part-time, 68.4 hours per fortnight
• Rotating roster (8AM – 4PM and 12PM – 8PM on alternating weeks)
• $53.1888 per hour + super + NFP salary packaging (tax savings!)
• Additional wellbeing leave available
• People leadership role
• Occasional on-call required
• Based in Southbank

Launch Housing Southbank is a residential facility with 41 single rooms and 5 couple rooms. The service provides temporary supported accommodation (for up to 12 weeks with the possibility of an extension). The Coordinator – After-Hours will primarily be working with a second Coordinator – After-Hours and will work with a multi-disciplinary team including a case management team, health response team and an Alcohol and Other Drug team. The Coordinator – After-Hours is responsible for rostering, processing timesheets and supervising a team of After-Hours Support Workers.

WHAT YOU’LL BE DOING

In this role, you’ll be responsible for providing effective leadership to their team to ensure service provision is delivered in an efficient, consistent and professional manner. You’re responsible for day to day operations and to support a service operating 24 hours a day, 7 days per week.

As a Coordinator, you’ll ensure that your team is well informed about Launch happenings. We’ll look to you to role-model our values, be approachable and ensure that every team member has a development plan. You’ll support their performance through regular supervision and feedback, and use mistakes as opportunities to learn and grow where appropriate. You’ll set clear and fair performance expectations for the team, including setting appropriate boundaries around client work to keep their staff safe.

YOU WILL:

• Provide leadership using a best practice, trauma-informed and value-based leadership approach in line with the Launch Housing Leadership Framework.
• Put in place professional development plans and supervision processes in place for all staff within the team.
• Participate in the recruitment process and leading the induction and training of new staff members.
• Be accountable for all operational activities of the crisis service ensuring the provision of consistent and high-quality services with a focus on continuous improvement.
• Provide supervision and support the performance development of staff in accordance with relevant Launch.
• Housing policies and procedures.
• Participate in the on-call roster.

For further information on the role please refer to the position description.

What we’re looking for (key selection criteria):

• Demonstrated experience in client facing human services, social work or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context and systems.
• Experience supporting staff who work with people with complex needs.
• Demonstrated leadership skills and previous experience managing staff.
• High degree of initiative and analytical skills, including well-developed organisational and time-management skills and having strong risk assessment and management skills.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
• Have a relevant tertiary qualification (desirable).

WHAT WE OFFER YOU

Our permanent and fixed term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• Gender neutral paid parental leave (after 12 months of service)
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

WHAT’S OUR MISSION, VALUES AND CULTURE

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we’re striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

HOW TO APPLY

To apply for this opportunity, please click on “Apply Now” button.

Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Andrew Koehrer on [email protected]  using the subject line: Coordinator – After Hours Enquiry via Ethical Jobs.

Please note shortlisting will occur on a rolling basis, so please don’t delay in submitting your application!

A position description is attached.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We’re committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them onsite, please contact the Talent Acquisition Team on [email protected] if you have any concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.