Responsibilities:

• Support and assist in the management of the kitchen in all matters, and replace the Production and Catering Coordinator when necessary in specific tasks.

• Actively contribute to sustainability initiatives, environmental conservation and support efforts to reduce the carbon footprint.

• Ensure and verify that event orders are fully prepared, with excellent presentation, and ensure their timely delivery to tables, providing high-quality service.

• Ensure quality care for users who request services in the dining room, providing efficient service.

• Provide personalized attention to complaints or incidents and resolve them in a timely manner, ensuring user satisfaction.

• Strategically plan and distribute the tasks and work of additional waiters hired for events, based on the established schedule.

• Contribute to the achievement of the Unit’s objectives, goals and commitments, assuming additional tasks and functions according to the needs of the administration or the institution.

• Adopt a positive attitude towards changes that require new ways of working and adapt to the new work culture, whether due to institutional strategy or force majeure events.

Education and Requirements

• Professional in Business Administration or related fields. 

• Minimum experience of 2 to 4 years in similar administrative and/or operational roles.

• Experience in personnel management, to define the capabilities of your work team and guide them in their adaptation according to needs.

• Intermediate level of English (oral and written).

• Mastery of the Microsoft Office package.

• Schedule availability.

Skills 

• Leadership and teamwork.

• Planning and organizing time.

• Ability to solve complicated situations and multicultural users.

• Ability to work autonomously and independently under adverse conditions.

• Attention to detail and adherence to procedures, policies and directives.

• Flexibility to adapt to different environments and coworkers.

• Capacity for innovation and creativity.

• Multifunctionality.

• Results-oriented.

• Effective communication (oral and written).

• Customer/user orientation.