Coordinator in Karbala – Female preferred.

Coordinator – Female preferred.

Organization	Institute on Governance (IOG)
Location	Karbala, Iraq
Terms	Up to 35 working days assigned over a period of 8 months
Anticipated starting date	January 15, 2024
Reporting to	Project Manager and International Expert
Eligible nationalities	This assignment is for Iraqi citizens
Description of the assignment	Service contract to facilitate the coordination of project activities with local authorities. Responsibilities include coordinating and scheduling meetings for the project team with local officials, reaching out to potential participants among citizens, government officials, and other stakeholders, and maintaining communication with various counterparts to follow up on decisions and action items arising from meetings. The primary objective of this role is to guarantee the smooth implementation of the project and enhance service delivery with a focus on citizen satisfaction.

Background

IOG is currently implementing the “Citizen Centricity and Participation” project, which aims to proactively implement actionable insights obtained from a previous assessment. The primary goal of this initiative is to enhance the quality of citizen-centric service delivery and increase citizen engagement at the local level, especially in public projects. The ultimate outcome aspires to cultivate governance that is more comprehensive, streamlined, and responsive.

 

Objective

We’re searching for a capable Coordinator to work on “Citizen Centricity and Participation” project in Iraq. This assignment strives to improve citizen engagement and service delivery in specific administrative regions. The project’s objectives are twofold:

• Enhance the current citizen complaint management system at the local level, making it more responsive and accessible.
• Facilitate citizen engagement in public projects, leading to informed decision-making and project planning at the local level.

 

Scope of work

The Coordinator is expected to support the project team by facilitating the collection of names and contact information for citizen groups in selected districts. Maintain secure records, act as the main citizen contact, assist in scheduling meetings, ensure seamless logistics for events, establish communication with government officials, assist in organizing diverse citizen groups, and provide detailed progress reports. Proactively address challenges to ensure timely coordination.

Specific tasks will be as follows:

• Support project team to undertake the process of gathering names and contact information for groups of citizens with whom the project will be working in selected districts.
• Maintain comprehensive records of citizen group members and their contact details while ensuring the security and privacy of data.
• Act as the primary point of contact for citizens, actively encouraging their participation in district discussion groups and other engagement initiatives.
• Assist the Project team in coordinating and scheduling meetings, workshops, and dialogue sessions with government officials and stakeholders.
• Ensure seamless logistical arrangements, including venue reservations, equipment setup, and resource coordination for events held at the district/province level.
• Establish and foster effective communication channels with government officials to facilitate meetings, workshops, and coaching sessions for the project team as required.
• Support project team in setting up and organizing citizen groups, ensuring their composition reflects diverse perspectives and inclusivity within the local community.
• Collaborate in planning and executing various events, such as dialogue meetings, training sessions, public forums, and other citizen-engagement activities held at the district/province level.
• Provide regular, detailed reports to the project team, summarizing the progress of citizen engagement activities, feedback from officials, and any encountered challenges in the field.
• Ensure that all coordination activities strictly adhere to established timelines and deadlines.
• Proactively address and resolve any challenges or issues that may arise during the coordination process, actively seeking solutions through collaboration with the project team.

 

Compensation

Compensation is based on the standard working day in Iraq, comprising 8 hours according to local practice. The anticipated daily rate ranges from US $150.00 to US $170.00, but the final rate will be decided based on qualifications and experience. This daily rate covers allowances for personal car usage, local transportation, internet, computer, and all daily expenses, acknowledging the challenges posed by the assignment’s location. Additionally, a daily allowance of US $15.00 will be provided to cover expenses related to communication with citizens, officials, and other stakeholders.

This service contract operates on an daily rate payment structure. The agreement entails compensation for work completed, without fringe benefits or paid allowable time off. The terms of this service agreement adhere to GIZ’s financial guidelines and regulations for Grant Agreements.

Invoices and timesheets shall be submitted and duly signed by the Coordinator. Timesheets must specify the type of work performed, connected to the designated project task, and the daily hours worked.

The salary is based on a maximum of 35 working days for an 8-month period.

 

Reimbursables

Reimbursable expenses pertain to actual costs incurred, aligning with financial guidelines and the travel policy in Iraq. Expenses for hotel accommodation, meals, and transportation within Iraq will be reimbursed when traveling to provinces other than one’s home province. Claims for reimbursement must be accompanied by valid receipts, with hotel receipts submitted promptly after payment.

For domestic flights, air transportation expenses should be booked via the most economical and direct route, with economy class as the standard option. Boarding passes or airline ticket stubs must be attached to flight expense claims. In the case of e-tickets, the invoice and boarding passes, if available, should be included in the expense claim.

Adhering to GIZ’s financial guidelines, expenses exceeding US$1,000.00 require the collection of a minimum of three offers for comparison, ensuring a cost-effective choice that provides optimal value for money. It is the contractor’s responsibility to obtain these offers and seek approval. The selected option proceeds upon receiving endorsement from the supervisor.

 

Contractual Conditions

Successful candidate shall be contracted by a local service provider of the IOG. Hence, he/she has no employment relationship with IOG.

 

About Institute on Governance (IoG)

Founded in 1990, the Institute on Governance (IOG) is an independent, Canada-based not-for-profit public interest institution with its head office in Ottawa and an office in Toronto.  Our mission is ‘advancing better governance in the public interest’, which we accomplish by exploring, developing and promoting the principles, standards and practices which underlie good governance in the public sphere, both in Canada and abroad.

The IOG’s vision is to be the pre-eminent, independent Canadian source of knowledge, research and advice on governance and its continuous improvement.

The IOG works with a wide range of clients and partners, including governments, communities, business and public organizations to assess their governance and to develop programs for improvement.  While much of our activity takes place in our home base in Canada, we also work extensively with international partners and governments.

Qualifications, specialized experience and additional competencies

• A bachelor’s degree in a relevant field such as social sciences, international relations, or community development.
• Minimum of 3-5 years of relevant field experience in community engagement, project coordination, or a related role.
• Proficient in secure data management, ensuring accurate maintenance of citizen group information.
• Proven experience in coordinating diverse events, meetings, and workshops, encompassing logistics and resource management.
• Demonstrated ability to engage effectively with citizens, government officials, and stakeholders in diverse settings.
• Exceptional verbal and written communication skills, serving as the primary citizen contact and facilitating government liaison.
• Experience in preparing detailed reports summarizing project progress, feedback, and challenges.
• Proven capability to address and resolve challenges and issues during coordination processes.
• A good appreciation of community dynamics in the district/province in which they are working, fostering citizen participation in various initiatives.
• Highly sensitive to diverse cultures, promoting inclusivity within communities.
• Proficient team player, collaborating seamlessly with colleagues and stakeholders to achieve project goals.

We welcome potential candidates to apply not later than January 13, 2024 using the following link:

https://forms.gle/Y9K7jFLBgMvSRtdU6  

Please include in your CV a description of how your qualifications and experiences match the job criteria.

Kindly note that only shortlisted candidate will receive communication regarding the subsequent steps in the selection procedure.