Crisis Case Manager, HSPRS

Requisition ID: req51716

Job Title: Crisis Case Manager, HSPRS

Sector: Social Work

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 28.60 – 32.89 Hourly

Location: Miami, FL USA

Work Arrangement: Hybrid

Job Description

• -Assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsor’s care (Home Study).
• -Provide case management support via remote and / or conducting in-home visits to ensure the continued safety and stability of children in sponsor’s homes and linking children to resources in the community (Post Release Services).

• Initial in-home assessment with child and sponsors followed by weekly in-person contacts for the first 45-60 calendar days, depending on the presenting need(s) of the released child and sponsor family. As needs stabilize, services can be conducted remotely with monthly in-person visits throughout the remainder of the case.
• Develop individualized service plan that guides the provision of high quality, trauma-informed case management services.
• Conduct a comprehensive assessment to provide a recommendation for the purpose of reunifying children with their potential sponsors, including conducting interviews with shelter case managers, clinicians, the minor, sponsor, and all household members. This includes completing an in-person home visit and documenting findings in a comprehensive report within 10 days of referral.
• Continually assess ongoing changes in behavior and general conditions that could impact the safety, wellbeing, and success of children 
• Provide crisis intervention support when necessary, including involving Child Protective Services, law enforcement and other local stakeholders.
• Serve in the lead role on a case if there are current suicidal attempts, safety concerns, or current trafficking concerns or play a supportive role to the Level 2 Case Manager when the minor is not in a crisis. 
• Provide referral and connection to: Legal services; Education and English language classes; Medical care and behavioral healthcare; Placement stability and safety services; Assistance with immigration proceedings; Assistance with guardianship proceedings; Family stabilization/counseling; Substance abuse treatment; Gang prevention services; Youth programming (such as youth mentoring, tutoring, afterschool and vocation programs, sports clubs, or other extracurricular clubs, etc.); Services related to cultural heritage and other traditions; and Integration and independence support as appropriate.
• Provide timely documentation of all check-ins, in-home visits, referrals and referral outcomes, and progress and outcomes in case file.
• Build and maintain relationships with community services providers in relevant areas. 
• Maintain accurate records in electronic case files and required databases.
• Submit required reports and documentation in a timely manner.
• Use a child centered, developmentally appropriate and trauma-informed approach to address the needs and concerns of children and sponsors.  
• Maintain a strong understanding of trauma-informed principles and approaches, protection and safeguarding, and mandatory reporting.
• Ensure the confidentiality of children and their cases.
• Other duties as assigned.

• Minimum of two years’ experience providing case management, including conducting intakes and assessments, developing service plans, and documenting services through case documentation. Minimum one year of professional experience working with children, family reunification/ preservation, kinship care, foster care, child welfare, conducting home studies, or related child protection work.
• Proven ability to manage complex client situations centering client safety and child protection principles.
• Experience working with immigrant populations; experience working with unaccompanied minors preferred. 

• Knowledge of local community social service systems and navigating the social service system. 
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Demonstrated success working with vulnerable populations who have experienced trauma.
• Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively.
• Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms.
• Excellent verbal and written communication skills.
• Written and verbal fluency in Spanish and English.  
• Ability to travel up to 70% of the time up to 200 miles. Often nights and weekends. May need to do a rotation of being “on call” at a regular interval.
• Valid driver’s license, access to a personal, insured vehicle, and ability to travel independently throughout assigned service delivery area.
• ORR approval of candidate is required along with clearance from Child and Abuse Neglect background checks and FBI fingerprints. These checks will be initiated by the IRC after acceptance of the position.

• A combination of standard office environment, remote work, and frequent travel for home visits, partner agency meetings, etc. within the service delivery area.
• Frequent work during non-traditional hours such as evenings and weekends required.