Job description
We’re hiring Permanent part-time and casual positions available across 24/7 roster. Based on-site in Brisbane, QLD.
The team
Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim/survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.
Your role
- Deliver immediate crisis intervention response, comprehensive safety planning and crisis counselling for women across Queensland experiencing domestic violence.
- Provide general information, referral pathways and practical assistance appropriate to the caller’s needs.E.g.,coordinating emergency transport and accommodation, linking in with high security shelters, case management support services, emergency financial support services, and more.
- Handle inbound and outbound phone calls in a professional, culturally sensitive, and non-judgmental approach to ensure appropriate action is taken to maintain client safety.
- Ensure database entries across all systems are of highly quality and entered in a timely manner.
- Adhere to client information confidentially at all times.
Application requirements
- Minimum 3-year tertiary qualification in Counselling, Psychology, Social Work, or related field.
- 2 years’ experience in social/community services or other human services related field.
- Well-developed knowledge and analysis of the effects, causes and dynamics of domestic and family violence.
- Significant ability to multi-task competing priorities.
- Exceptional and effective interpersonal, conflict resolution and consultation skills – crisis intervention experience highly regarded.
- Confident telephone communication skills.
- Committed to delivering trauma informed and evidence-based support to women and children impacted by violence and abuse.
- Paid Blue Card and National Police Check or ability and willingness to obtain.
- Full rights to work in Australia.
- Valid ID/driver’s license.
- Willingness to attend and work on-site.
Remuneration and benefits
- Social Community Home Care Disability Award Level 4.1. Dependent on qualifications and relevant experience. Superannuation.
- Attractive penalty rates that can boosts your remuneration.
- Salary packaging available to reduce taxable income.
- Consistent professional mentoring and supervision.
- Professional development advocacy.
- Dedicated on-call support available 24/7.
- Family friendly and inclusive team environment.
- Work-life balance.
DVConnect is committed to nurturing a diverse and inclusive culture of opportunity. We welcome applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities and people who identify as LGBTIQ.
Interested? Apply today!
Click ‘Apply Now’ to submit your application.
Please be advised that only shortlisted candidates will be contacted.
For more information about the role, please email [email protected] using the subject line: Crisis Intervention Counsellor enquiry via EthicalJobs.
It is a genuine requirement that for the role to be filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991.