CRM Dynamics 365 Manager

Location: Minneapolis-St Paul Metro Area, Minnesota (position will be located at our national office in St Paul)
Application Deadline: Open until filled
Anticipated Start Date: April 2026

Pheasants Forever and Quail Forever (PF & QF) are non-profit organizations dedicated to the conservation of pheasants, quail and other wildlife through habitat improvements, public access, education, and conservation advocacy.

Job Description:
Pheasants Forever is seeking a CRM Manager to own/evolve our Microsoft Dynamics 365 CRM platform. This important role in the IT team will be led by a hands‑on leader who will lead CRM governance, administration, configuration, automation, integrations, incident response, and ongoing platform optimization. The CRM Manager will work closely with business stakeholders, IT leadership, internal staff, and vendors to ensure Dynamics 365 remains a scalable and mission‑aligned enterprise system.

Responsibilities:

CRM Platform Ownership

• Own overall performance, reliability, & adoption of Dynamics/Power Platform environment
• Define and maintain a multi‑year CRM roadmap aligned to organizational strategy
• Evaluate new Dynamics 365 and Power Platform capabilities for adoption
• Align CRM security & evolution with digital transformation initiatives

Delivery, Change & Operations

• Assist our IT Project Manager with CRM requirements intake & backlog prioritization
• Establish and enforce an Application Lifecyle Management (ALM) policy that includes release management, QA testing, maintenance, predictable delivery of enhancements, and bug fixes
• Collaborate with the IT Application Development team on projects requiring advanced customization, automation and integration

Business Partnership & Governance

• Serve as the primary liaison between business stakeholders and IT, translating business needs into clear functional designs and delivery plans
• Establish and enforce CRM data governance, quality standards, documentation, and administrative procedures
• Challenge existing processes and recommend best practices

Enablement & Vendor Management

• Drive CRM adoption through training, documentation, and user enablement
• Manage vendor and implementation partner relationships, ensuring scope alignment, delivery quality, and accountability

Required Qualifications:

• 5+ years of experience with Microsoft Dynamics 365 CRM, including hands-on administration and configuration (entities, forms/views, security roles, solution management, and basic automation)
• Experience owning and managing a CRM platform, including solution design oversight, configuration standards, and operational health
• Strong experience with the Power Platform (Power Automate, Power Apps; Power BI) supporting business production solutions
• Ability to design and maintain clean, scalable data models and support data governance and reporting needs (Power BI preferred)
• Proven ability to lead cross-functional prioritization, backlog management, and delivery coordination
• Strong communication skills with the ability to work effectively with non-technical stakeholders

Preferred Qualifications:

• Experience supporting nonprofit, fundraising, or membership-based organizations, including donor or member lifecycle concepts
• Experience with Microsoft Dynamics 365 nonprofit, fundraising, or membership solutions (Nonprofit Accelerator preferred)
• Knowledge of Dynamics 365 Marketing solutions including Customer Insights and Journeys
• Advanced Dynamics 365 capabilities beyond core admin/configuration (e.g., complex security model design, solution architecture, ALM, or advanced automation)
• Experience leading CRM initiatives end-to-end, from planning and design through delivery and stabilization, including coordination of internal teams and vendors
• Experience with data integration concepts and tools (SQL and/or integration platforms); Azure integration familiarity a plus
• Experience modernizing, stabilizing, or optimizing a mature CRM implementation
• Experience mentoring others, leading training or enablement efforts, or providing functional leadership (direct reports a plus)
• Microsoft certifications related to Dynamics 365 or the Power Platform preferred

Salary Information: $80,000-95,000 depending upon qualifications and experience + benefits. Please see our benefits summary at www.pheasantsforever.org/jobs.