CRM Implementation Specialist

Job title: CRM Implementation Specialist (Contract 3 Months)
Accountable to: Marketing and External Relations Director
Location: Capernwray, Carnforth LA61AG Lancashire (possibility for hybrid)
Salary: £30,000 per annum pro rata (part-time 3-month fixed contract)

About us

At Capernwray Hall, you’re not just taking a job. You’re stepping into a bigger story.

We’re here to help students and guests grow deeper in Christ and build a community rooted in faith, fun, and real adventure. You can find out more at capernwray.org.

Right now, we’re building something new. Our first CRM system. Not to chase numbers. Not to tick boxes. But to make it easier to care for people.

The new system will enable guests to book holidays, students to apply for Bible School, donors to give simply, and partners to stay connected. It’ll handle secure payments, smart marketing, and GDPR-compliant data and it’ll grow as we do. It will connect with our website, our financial systems, our emails, and, most importantly, with our people.

Because this isn’t about software, it’s about building bridges, not barriers. Every booking, every message, every journey will matter more. This CRM will help us see people, know people, and build stronger relationships.

If you’re excited about serving others and want to be part of something bigger than yourself, this is your chance.

You’ll discover a role that will challenge you, grow you, and enable you to contribute to the lives of more than 2,500 people from across the globe each year.

About the role

• You’ll bring our detailed system specification to life, creating a CRM that strengthens our ministry, deepens the guest and student journeys, and frees up our teams to focus on people, not paperwork.
• You’ll collaborate across departments and with external CRM provider support, making sure the system connects every part of Capernwray’s work bookings, applications, donors, and outreach.
• The system will make life easier for guests, students, donors, and the team. It must deliver self-service, smart communication, secure giving, GDPR-safe data, and strong relationships that last.
• You’ll train our team, deliver hands-on workshops, and produce clear, practical documentation, setting us up to manage and grow the CRM independently.
• You’ll report to the Marketing and External Relations Director and work closely with our internal CRM project team to make it happen.

Find out more and apply here: capernwray.org