Customer Analyst

Job title:

Customer Analyst

Company

West Bromwich Building Society

Job description

Customer AnalystSalary: £25,000 per annum (Rising to £27,000 upon completion of probation)Hours: 35 hours per weekContract: PermanentLocation: Hybrid (Office: West Bromwich)Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand it’s not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you.We are currently recruiting for a Customer Analyst. Reporting to the Customer Analysis and Data Quality Manager, the Customer Analyst will support the Information Management team by providing detailed analysis and insight of the Society’s products, customers, campaigns and complaints. To maintain models used by the team and maintain all customer prompts, mailing files and direct marketing campaignsWhat the role will look like:

• Produce and maintain models used by the Information Management team.
• Identify trends and patterns within product, customer, campaigns or complaint data and provide answers to ad-hoc information requests.
• Maintain the weekly customer prompt process, making and implementing recommendations for improvements as required to existing and new campaigns and prompts.
• Produce customer mailing files as required.
• Maintain and develop the various customer profiles as required by the Society, ensuring they add insight, value, show trends and changes over time in the customer base.
• Produce customer complaint reports within the agreed time scales, ensuring external complaint reporting is completed on time.
• Plan workloads to ensure timely delivery of month end work, ad-hoc work and major project work.
• Be the customer’s primary contact for all major work carried out. This includes being the first point of contact for explaining and clarifying output, answering queries and presenting findings.

What you will bring to the role:

• Highly numerate and analytical.
• Experience in data processing or reporting related work with a high degree of attention to detail and accuracy.
• Moderate to advanced knowledge of Microsoft Excel, Power Bi or similar software, with capability of manipulating data using a wide range of formulae and functions.
• Previous exposure to specialist data mining tools and relational databases (i.e. SPSS, Business Objects or equivalent).
• Application of specialist knowledge to ongoing data analysis with ability to work effectively unsupervised.
• Ability to provide detailed information and interpretation of Society data at account or customer level.
• Proactive professional with good business acumen who will initiate new ideas within their own projects.

We Value a diverse range of skills and experiences here at the West Brom. So even if you don’t meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.What’s in it for you:

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.Do it today and click apply!*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.

Expected salary

£25000 per year

Location

West Bromwich, West Midlands

Job date

Sat, 17 May 2025 00:25:53 GMT

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