Customer Analytics & Success Analyst

Job title:

Customer Analytics & Success Analyst

Company

Datatech Analytics

Job description

DescriptionSenior Customer & Success Analyst – Remote – once per quarter in West Sussex Office – Salaries up to £65,000 Neg DoE – J12923Sitting within the Customer team, you will partner with Customer Success to proactively drive the performance and value of the guided selling engine across an enterprise portfolio, and you will be key to ensuring that their retention, growth & health goals are achieved. As well as their amazing customers, you’ll work closely with your squad of key stakeholders across the business to deliver value and customer outcomes.Joining at a pivotal time in the company’s history, moving from their original guided selling engine implementation to a new virtual sales agent, which seeks to build on their 15 years of experience using LLM tech to create a sales experience that feels truly personal. Working with some of the leading telecoms and media brands throughout Europe and the US.Accountabilities

• Responsible for managing the analytical relationship with a small group of our strategic customers with a combined ARR exceeding £3m
• Understanding and care about the impact that the right insight, communicated in the right way, can drive in a business, and you’re a driven and proactive individual who wants to help their customers grow
• Responsible for data-driven and commercially aware communication to ensure that our value is understood by all customers, including within: renewals, proof of concepts, business reviews, risk situations and growth opportunities
• Experience using SQL to manipulate data in a business setting, you have a great eye for detail and enjoy using data to solve a puzzle
• Exemplary at relationship building at multiple levels and can navigate complex organisational networks – from building strong champions to nurturing relationships with executive sponsors
• Have a strong commercial mindset and are an expert at leading others to achieve goals and targets
• As one of the most experienced members of the team, you’ll be bringing your knowledge to help continually build on our Customer Analytics strategy and best practices

Skills and experience

• 5+ years in an analytics role
• 5+ years using SQL in a business environment
• A proactive, driven mentality and a desire to continuously improve processes
• Excellent at communicating analytics topics to a non-technical audience
• Can communicate data in a high-quality, professional way that aligns with brand guidelines
• Thrives working in a commercial environment
• Great at building strong relationships with internal and external stakeholders
• Capable of designing and implementing user-friendly analytics solutions that streamline complex commercial processes and calculations

If this sounds like the role for you then please apply today!Alternatively, you can refer a friend or colleague by taking part in our fantastic referral schemes! If you have a friend or colleague who would be interested in this role, please refer them to us. For each relevant candidate that you introduce to us (there is no limit) and we place, you will be entitled to our general gift/voucher scheme.Datatech is one of the UK’s leading recruitment agencies in the field of analytics and host of the critically acclaimed event, Women in Data. For more information, visit our website: www.datatech.org.uk

Expected salary

£65000 per year

Location

East Sussex

Job date

Sat, 15 Feb 2025 03:17:54 GMT

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