Customer Engagement Officer

Position description

Amentum is seeking a Contracts Engagement Officer to support an upcoming contract which will provide the DA’s Office of Analytic Production and Dissemination management team support in the areas of corporate management and consulting services, to include Customer Outreach and Support, Risks Management and Policy/Process Support, and Program Management Support. The goal of this project is to build upon and enhancing its content, quality, technical breadth and expertise, strategic planning, customer relationships, and management. The team will work closely with the management team in, broadly speaking, establishing sound risk management practices and supporting customer outreach, including but not limited to:

• Conducting data analytics to measure key finished intelligence product’s impact and collect information on key finished intelligence product’s customers’ behavior and interests.
• Providing web application support, bridging gaps in support provide through other IT support components.
• Preparing monthly reports for various Sponsor organs on analytic tradecraft issues and performance measurement reports.
• Developing, recommending, and providing additional metrics related to the key finished intelligence product’s program as needed.

• Promoting awareness of a key finished intelligence product’s brand and its role as the IC’s leader in online publishing
• Developing strategies and implementing plans to strengthen interaction between the key finished intelligence product’s content contributors and its customers
• Providing technical support to users as needed, bridging gaps in the support already provided by other IT support components, and coordinating responses with those components as necessary
• Increasing visibility of the program through engagement in community, academic, conferences, and public forums
• Increasing knowledge of the key finished intelligence product through focused and customized educational seminars, briefings, and demonstrations/instructions/tutorials
• Building and strengthening partnerships to improve customer relations
• Advocating customer needs and provide customer feedback to leadership to shape the evolution of the key finished intelligence product
• Managing strategic relationships with third parties such as other IC agencies to leverage expertise, technologies, and/or resources to expand key finished intelligence product’s market reach
• Facilitate information gathering for leadership by conducting focus groups, structured brainstorming sessions, user testing, surveys, and other feedback mechanisms
• Ensuring key finished intelligence product remains compliant with all IC and Agency security requirements by recommending implementation of relevant policies and procedures
• Supporting the development and implementation of security and access management policies to ensure content of key finished intelligence product is only available to appropriate users
• Supporting implementation of security best practices of the key finished intelligence product

REQUIREMENTS:

• BA in public policy, political science, international affairs, communications, or a related field.
• Strong background in customer-facing engagement, communications, and national security policy
• Experience with Microsoft Word, including Track Changes function
• Previous experience using PDF files
• Demonstrated the ability to successfully serve in a customer service-focused role
• Demonstrated the ability to successfully manage concurrent projects to completion and to adjust priorities as mission needs change
• Demonstrated the ability to learn and apply new skills independently
• Demonstrated the ability to effectively communicate with a diverse group of stakeholders
• Ability to work independently and as part of a team
• Relevant exposure to US foreign policy and national security counterterrorism objectives
• Demonstrated proficiency in Tableau, SQL, or Microsoft Excel
• A security clearance of TS/SCI with polygraph

Application instructions

Please be sure to indicate you saw this position on tendersglobal.net