Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Thurso

Job title:

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Thurso

Company

Santander

Job description

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | ThursoCountry: United KingdomJoin our community:For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.The difference you’ll make:Acting as the first point of contact for customers in branch or over the phoneAssisting with day-to-day transactions, queries and servicingAnswering customer calls into our contact centreBuilding relationships and finding solutionsDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experienceWhat you’ll bring:Proven ability to deliver outstanding customer service either from a face to face or a telephony backgroundThe ability to communicate effectively with customers to truly understand their needsIt would also be nice for you to have:A real desire to go above-and-beyond for customersEffective team working skills with a flexible, can-do approach to workOpenness to a broad range of activities even if outside of standard expectationsAbility to grow, adapt and change accommodating business needs and prioritiesWhat else you need to know:The role is based in our Thurso branch.This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pmInclusionAt Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.How we’ll reward you.As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.£500 annual cash allowance to spend on our great range of benefits.25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.Eligible for a discretionary performance-related annual bonus.Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.Free access to a range of digital health services, including GP.Free access to wellbeing apps and up to three weekly online classes.We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Support your favourite causes through charitable giving and our community partnerships.Share in Santander’s success by saving or investing in our share plans.24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesWhat to do next:If this sounds like a role you’re interested in, then please apply.If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.

Expected salary

Location

Highland

Job date

Sat, 09 Aug 2025 00:44:42 GMT

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