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| Announcement Number | STAFF – VA – 24253 |
|---|---|
| For questions regarding this position, please contact: | Kristine Mashaw, [email protected], 406-994-5428 |
| Classification Title | Program Mgr |
| Working Title | Customer Experience Manager |
| Brief Position Overview | The MSU Police Department seeks a manager to enhance the on-campus customer parking experience. The person in this position will provide excellent customer service and clerical support through efficient work practices, and provide transparent community support and professionalism in a public-facing position. |
| Position Number | 4M1602 |
| Department | Parking Facility |
| Division | Administration |
| Appointment Type | Classified |
| Contract Term | Fiscal Year |
| Semester | |
| If other, specify From date | |
| If other, specify End date | |
| FLSA | Non-Exempt |
| Union Affiliation | FOCUS-MFPE |
| FTE | 1.0 |
| Benefits Eligible | Eligible |
| Salary | Starting pay up to $30.485 per hour, commensurate with experience, education and qualifications |
| Contract Type | Classified Salary |
| If other, please specify | |
| Recruitment Type | Open |
Position Details
| General Statement | This position acts as the manager of the Customer Service Unit within the Montana State University Police Department. Performs all customer service duties; guides, trains, and mentors customer service staff through policies, procedures, and practices; participates in hiring process and provides training to new employees, student assistants, and volunteers; establishes work schedules, coordinates activities, and assigns projects. Evaluates and verifies employee performance through the review of completed work assignments and work techniques; identifies staff development and training needs and ensures that training is obtained. Responds to and provides guidance in responding to unusual situations and makes judgment decisions on how to respond to situations without established precedence; communicates changes in policies and procedures to the other staff members. Serves as a member of the MSUPD Training Committee; a resource to other agencies and departments; provides administrative support. Must have the ability to multi-task. Performs oversight functions of customer service in the lobby and over the phone, including the sale of parking permits; payment of parking citations; and responding to inquiries from the public. |
|---|---|
| Duties and Responsibilities |
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| Required Qualifications – Experience, Education, Knowledge & Skills | |
| Preferred Qualifications – Experience, Education, Knowledge & Skills | |
| The Successful Candidate Will |
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| Position Special Requirements/Additional Information | * Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Public Safety Policy and Crime Statistics . * Must pass a comprehensive police background investigation. . This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. |
| Physical Demands | To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed in this description are representative of the physical demands required. |
| This position has supervisory duties? | Yes |
Posting Detail Information
| Number of Vacancies | 1 |
|---|---|
| Desired Start Date | Upon a successful search |
| Position End Date (if temporary) | |
| Open Date | |
| Close Date | |
| Applications will be: | Screening of applications will begin on February 26, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established. |
| Special Instructions | |
| Diversity Statement | Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples. In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile. MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html |
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