Customer Experience Representative – Salaried

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Customer Experience Representative – Salaried

Job ID
#1963
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Job Information

Positions Available

1

Closing Date

12 Mar 2024

Type

Temporary Part-Time

Location

Edmonton AB

Remote Option

None

Department

shop AT NAIT

School

Retail & Ancillary Services

Campus

Main Campus

Detailed Job Description

In order to ensure your application is received by
NAIT for thorough review and consideration, please apply directly through our
Careers site at  www.nait.ca/careers

 

NOTE: This is a temporary position ending on or
before September 2025, with the possibility of extension. 

NOTE: The successful candidate must have availability for varied
shifts throughout the school year to support business needs.

 

This position includes a variety of shifts flexing between the
hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and
Main campus based on business needs.

Are you an engaged, customer-focused individual who is
looking to work with an energetic team?  Are you an independent thinker
who shows initiative? shop AT NAIT is looking for a creative,
professional individual to join our team and provide outstanding customer
experiences. We are more than just a bookstore, and not only will you serve
those who walk in our doors, you will provide digital course material support
and assist in fulfilling web and special orders. Our web order support includes
processing online orders as well as the selling of digital resources, and
trouble shooting student issues. Attention to detail is a must in this role and
accurately processing transactions is of fundamental importance.

 

Key
Accountabilities:

• Process sales and web
  orders in an efficient manner, modelling accuracy
• Support the picking and
  fulfillment of web and special orders
• Actively engage
  customers by offering support, suggesting items for purchase, answering
  questions, and resolving concerns in a friendly manner.
• Support the process of
  receiving, counting, tagging, and organizing inventory and customer orders
• Prepare merchandise for
  sale and assist in the promotion of products and specials
• Replenish floor stock
  and keep team informed of product sell-through observations
• When helping at the
  satellite campuses liaise with Buyers at Main campus to ensure students and
  staff needs are met
• Enact loss-prevention
  strategies in order to support a secure shopping environment

 

Skills
& Abilities:

• Ability to work independently when needed
• Detail orientated and an
  agile learner with the ability to retain product knowledge and confidently
  assist customers
• Excellent skills in
  customer service, communication, and teamwork
• The ability to learn and
  follow established departmental guidelines and procedures
• Flexibility with
  scheduling, including the ability to work increased hours during peak periods
  and some evening and weekend shifts
• Must be able to lift up to
  50 lbs. (30lbs often)

 

Qualifications:

• A
  current drivers license would be an asset and easy access to a vehicle as our
  two satellite campuses are difficult to get to on public transit.
• Must have previous
  experience in a retail or customer service environment where focus was on
  providing an excellent customer experience
• Point of Sale experience
  is necessary to be successful in the role
• Completion of grade 12 and
  a combination of experience and education related to the role

 

Remuneration: $947.47
– $1,257.91 bi-weekly, plus a comprehensive benefits package. (Classification –
Customer Service Rep I)                           

This
position is covered by the Alberta Union of Provincial Employees (AUPE)
Collective Agreement.                  

Please submit a resume and cover letter
to be considered for this opportunity.

 

About
NAIT

At
NAIT, people matter.

We’re
proud to have been named one of Alberta’s Top Employers  for 12
consecutive years. Developing an engaging, supportive, and rewarding work
culture is something we take seriously. We know that people are our biggest
asset – they are what makes NAIT a great place to work.   

At
NAIT, you are part of a community that makes a difference in the lives of
students, staff and industry clients and partners. The NAIT culture reflects
our shared values of respect, collaboration, celebration, creativity, and
accountability. We are committed to equity, diversity and inclusion  and are a
proud partner of the Canadian Centre for Diversity and Inclusion  and Pride at
Work Canada.  NAIT is committed to
advancing equity and cultivating inclusion throughout the hiring process. We
especially encourage applications from Aboriginal and Indigenous people, Black
and racialized people, gender and sexually diverse (2SLGBTQIA+ and women)
people, immigrants, and people with disabilities.

 

What
we offer

We’ve
created a benefits package that focuses on health and wellness, professional
and personal growth, recognition, and work-life balance.

Employees
also have access to excellent vacation time, paid time off between Christmas
and New Year’s, a strong recognition program, learning opportunities, 2 annual
all-staff professional development days and so much more. 

Health
and safety

You can find
the latest information on NAIT’s response to COVID-19 at nait.ca/covid19.

 

Additional
requirements

Applicants
with education credentials earned outside of Canada who have not had them
previously assessed should have their credentials evaluated by World Education
Services or the International Qualifications Assessment
Service  (IQAS)

www.alberta.ca/iqas-contact.aspx.

 

Accommodations

NAIT
is an inclusive employer and strives to hire a diverse workforce. If you are
contacted by us regarding a job opportunity, please don’t hesitate to contact
us if you require any accommodation during the selection process. Please
contact us via email at [email protected].

 

We
thank you for your application, however, only those selected for an interview
will be contacted.

About Us

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