Customer Experience Team Leader

Job title:

Customer Experience Team Leader

Company

The Caraires Consultancy

Job description

Monday to Friday between 8.00am – 5.30pm (40 hour week)
Temp to perm
£35,000 per annum (depending on experience)Are you a confident leader with a passion for delivering exceptional client experiences?Our automotive client is seeking a dynamic and experienced Team Leader to inspire and lead our Client Experience Team. If you thrive in a fast-paced environment, have a customer-focused mindset, and excel in driving performance, we want to hear from you.Key Responsibilities:As the Office Team Leader, you will play a pivotal role in ensuring the success of our client experience team and enhancing overall client satisfaction.You will create an environment that engages high performing individuals to excel in delivering all services and skill development, including reviewing the performance of team members identifying training needs, coaching, and planning training sessions.

• Provide excellent leadership to the Client Experience Team and foster a positive, collaborative, and high-performance culture.
• Carrying out 121’s and disciplinaries.
• Coach and develop team members, supporting personal development.
• Create a culture within your team that is consistent with the clients values and principles.
• Engage and motivate team members to exceed expectations and contribute to a positive workplace environment.
• Working closely with other departments including marketing and business services.
• Provide support to resolve everything swiftly and professionally.
• Report writing.

Skills and experience:

• Proven leadership experience in a client-facing role, preferably within the automotive or related industry.
• Strong ability to drive performance through a customer-centric approach.
• Excellent communication and interpersonal skills.
• Proven track record of meeting or exceeding SLA’s and quality standards.
• Ability to inspire and motivate a diverse team to achieve common goals.

Interested?Please send your CV to matt@caraires.co.ukIf you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. To view our Privacy policy please see our websiteWorking through Caraires…(1) We pay the same hourly rate as your permanent equivalent from day one.(2) We pay 3% employer contribution towards your pension.(3) We pay annual leave as you accrue it from day one.(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.(7) We will deliver seasonal gifts as a token of recognition for your hard work.Like us on Facebook!The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner – as we want to be treated.

Expected salary

£35000 per year

Location

Bruntingthorpe, Leicestershire

Job date

Wed, 24 Apr 2024 06:26:22 GMT

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