Customer Journey Manager

Job title:

Customer Journey Manager

Company

Lloyds Banking Group

Job description

End Date Monday 08 July 2024Salary Range £57,546 – £63,940Flexible Working Options Hybrid WorkingJob Description Summary .Job DescriptionJOB TITLE: Customer Journey ManagerSALARY: £57,546 – £63,940LOCATION: Edinburgh or LeedsHOURS: Full timeWORKING PATTERN: Hybrid, 40% (or two days) in the Edinburgh or Leeds office.About this opportunityWe have an excellent opportunity for an Customer Journey Manager to join our Cloud Migration, Curation and Engineering team. The team has four main roles;Building a series of repeatable data migration patterns.Enabling scalable customer focused solutions, that is maintainable and recoverable.Supporting teams migrating data to cloud including agreeing target Operating Models.Encouraging responsible use of infrastructure by making visible Just in Time access, reducing our carbon footprint.The team work within the Insurance & Pensions and Investment division and support all platforms within this area, working closely with the Group central team to build new products and features for our customers.The Customer Journey Manager (CJM) plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key role in making sense of this insight and factoring it into prioritisation approaches and design choices.The CJM is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.About usLike the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…What you’ll needStrong background working with Data, including working with large data sets, integrating & setting up run models, and validating their functionalityA broad understanding of customer journey designTo be a proven leader who can work independently, collaborate heavily, and can communicate complex concepts simplyAbility to build positive relationships with a focus on deliveryAgile project management experience / understandingAbout working for usOur focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual bonus award, subject to Group performanceShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesWant to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Expected salary

£57546 – 63940 per year

Location

Edinburgh

Job date

Thu, 20 Jun 2024 03:36:12 GMT

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