Customer Service Administrator

Job title:

Customer Service Administrator

Company

Tate Recruitment

Job description

Customer Service Administrator

Location: Outskirts of Lewes, East Sussex

Salary: £24,000

Contract: Permanent

Immediate Start

Are you a vibrant and sociable individual seeking a fulfilling role? Join our friendly and well-established company on the outskirts of Lewes, East Sussex, as a Customer Service Administrator. This is a permanent position with an immediate start, offering a fantastic opportunity for someone who enjoys being in the office full time. Must be a driver with own transport due to location.

Role Overview:

Working collaboratively in a team, you’ll play a vital role in ensuring efficient and helpful customer service, focusing on order processing and timely deliveries. This role is perfect for someone with strong interpersonal skills who thrives in a dynamic office environment.

Key Responsibilities:

• Respond to emails, website requests, and phone inquiries while proactively managing your workload.
• Inform customers of out-of-stock items and provide suitable alternatives.
• Collaborate with other departments to process orders effectively and meet customer requirements.
• Accurately register and record customer complaints.
• Investigate and resolve customer delivery issues with third-party couriers.
• Verify customers’ account status before dispatching sales orders.
• Process credit/debit card payments for non-account holding customers.

Ideal Candidate Qualities:

• Previous administration/sales ordering process experience.
• Comfortable in a fast-paced, telephone-based customer service environment.
• Competent in using Microsoft Outlook.
• Experience in call center-type work with a high volume of calls.
• Proficient in handling customer complaints and order processing.
• Efficient and friendly telephone manner, with strong attention to detail.
• Ability to stay calm, be a team player, and prioritize tasks.

Working Conditions:

• Full-time permanent role.
• Office-based, Monday to Friday, 8:45 am – 4:45 pm.
• Hybrid working opportunity after a successful 6-month probationary period (up to 2 days from home).
• Benefits include Simply Health plan, 25 days holiday plus Bank Holidays and an additional birthday day off, pension, and free onsite parking.
• Must be a car owner/driver due to location.
• Immediate interviews available.

How to Apply:

If you’re ready to contribute to a positive team environment and provide outstanding customer service, apply now with your CV.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Expected salary

£24000 per year

Location

Lewes, East Sussex

Job date

Wed, 24 Jan 2024 00:21:41 GMT

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