Customer Service Advisor 1

Job title:

Company

Foundever

Job description

FoundeverAt Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.Job SummaryThis is a inbound customer services role, where you’ll be a brand ambassador for an amazing retail client. Full on site training will be provided, so experience is not essential. We’re looking for:-

Confident communicators and able to deal with customers via email and Telephone.
Able to work with a level of autonomy.
Comfortable navigating through multiple computer systems.
Able to work as an individual but also contribute to our fantastic culture.
Pro-active in resolving problems as and when they arise.
Able to work to high levels of accuracy in a fast paced environment.
Take satisfaction in troubleshooting and resolving problems.
Is comfortable with multitasking and multi-screen environment.
Strong team player with ability to organise, coordinate and execute on details

Contract length: PermanentOperational Hours : 37.5 hours per weekMonday – Friday 08:00 – 20:00 | Saturday 09:00 – 19:00 | Sunday 10:00 – 18:30Job Types: Full-time , PermanentSalary: £22,308 per AnnumBenefits:

Canteen
Casual dress
Company events
Pension
Employee Discount
Free parking
Health and well-being programme
Progression opportunities
Transport links
Work from home

WagestreamAll employees get access to this money management app gives you access to a toolkit of services built around your pay. It can help you to:

Use Flexible pay to choose when to get paid throughout the month.
Track your shifts, earnings and spending in one place.
Build a rainy day pot to reduce financial stress and reward yourself in the future.
A Benefits checker to calculate what government support you could be missing out on.
Chat to a Financial Coach to get expert guidance about your money.
Get discounts on your shopping with Voucher

Work Location: Onsite – Hybrid options available once training is completedExpected start date: 08th July2024Knowledge and Skills

Familiar with Customer Service Systems and Processes, strong knowledge of customer care and processes
Knowledge and dedication to meeting customer service goals and standards
Keep up to date with new product ranges including launch dates, specification and features.
PC literate, ability to navigate through various packages and is familiar with Microsoft Office packages.
Ability to document and record accurately all Customer Service interactions including any follow up.
Utilise products when interacting with customers in order to troubleshoot customer’s questions and issues.

Personal Attributes

Passionate about delivering a positive customer experience and exceeding expectations using positive language
Creative and innovative
Pro-active, self-motivated, able to work using own initiative
Is prepared to go above and beyond at all times
Excellent attention to detail is required
Able to work under pressure and meet tight deadlines
Strong listening and effective questioning skills
Ability to thrive in a challenging environment and develop new skills
Ability to remain calm and focused.
Is able to create natural conversations and make emotional connections
Resilient and able to take and act on constructive feedback